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Facebook Messenger: 24 Hour Response Policy Change

KatieD's avatar
KatieD
Khoros Alumni (Retired)
5 years ago
Facebook Messenger is changing their policy to reflect people's expectations of faster responses. Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook M...
Updated 5 months ago
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KatieD's avatar
Khoros Alumni (Retired)
Joined August 04, 2016
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SheetalK's avatar
SheetalK
Khoros Oracle
5 years ago

EricFe With the policy now in effect, you will indeed see an error message if the message is attempted to be sent outside (beyond) the 7-day window:

FB Messenger Error

We are working on improving the user experience around this, and as AdamCo noted earlier, we will update the UI to provide the messaging pre-emptively (as is done with WhatsApp's 24-hour window), instead of a post-action error.