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Facebook Messenger: 24 Hour Response Policy Change

KatieD's avatar
KatieD
Khoros Alumni (Retired)
5 years ago
Facebook Messenger is changing their policy to reflect people's expectations of faster responses. Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook M...
Updated 6 months ago
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KatieD's avatar
Khoros Alumni (Retired)
Joined August 04, 2016
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Release Notes

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Louiz_Q's avatar
Louiz_Q
Mentor
5 years ago

For FB Messenger conversations that are over 7 days AND our agents closed as resolved. (Resolved will trigger a csat survey to be shipped in our instance).

 

Will the customer see that survey or will the survey also fail?