Facebook Messenger is changing their policy to reflect people's expectations of faster responses.
Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook M...
Updated 5 months ago
Version 7.0
Blog Post
For FB Messenger conversations that are over 7 days AND our agents closed as resolved. (Resolved will trigger a csat survey to be shipped in our instance).
Will the customer see that survey or will the survey also fail?