Facebook Messenger is changing their policy to reflect people's expectations of faster responses.
Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook M...
Updated 5 months ago
Version 7.0
Blog Post
Louiz_Q the new policy allows no messages after the 7-day window has passed. So, the survey timeframe will need to within the 7 days, otherwise the survey will fail to send.
We have found that most customers generally have a shorter timeframe for closing a conversation (usually 24-48 hours) if the user hasn't responded to the last message from the agent. Does your current process have a long (> 7 days) wait before a conversation is closed?