Facebook Messenger is changing their policy to reflect people's expectations of faster responses.
Beginning March 4, 2020, businesses will have up to 24 hours to respond to a customer on Facebook M...
Thanks, SheetalK. We have a low number of conversations that we might need to circle back later (i.e. bugs that take more than a few days to fix). But with this change we're changing our process since we won't be able to reply and will also affect if we wait so long to send a survey.
