You can now view Instagram comment permalinks by clicking the Permalink icon for the comment in the Common Conversation Panel.
You can also view these permalinks in the LSW Conversation Link field of Care Analytics exports.
\nLearn more about Care Analytics exports.
\nWhen an admin integrates WhatsApp Cloud API with Care, the setup process now involves an additional step that prompts them to acknowledge the permissions they are granting to the app.
\nLearn more about integrating WhatsApp Cloud API in Care.
\nWith this release, you can now tag and route, prioritize, and filter community members based on their registered community email addresses. The email address for an author is displayed in the Author Panel in Care, accessible from both Agent View and Manage View. If you use the email address to create a tag, you can also use that tag to filter certain community members in the Manage View columns.
Learn more about tagging the author's email address.
\nThe Khoros Care Release for the week of August 21, 2023 features updates to the Brand Messenger pre-chat message functionality, updates to the WhatsApp Cloud API integration, the ability to view Instagram comment permalinks in the Common Conversation Panel and Care Analytics exports, and the ability to tag author email addresses in Manage View.
Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system later in the week.
\nYou can now view Instagram comment permalinks by clicking the Permalink icon for the comment in the Common Conversation Panel.
You can also view these permalinks in the LSW Conversation Link field of Care Analytics exports.
\nLearn more about Care Analytics exports.
\nWhen an admin integrates WhatsApp Cloud API with Care, the setup process now involves an additional step that prompts them to acknowledge the permissions they are granting to the app.
\nLearn more about integrating WhatsApp Cloud API in Care.
\nWith this release, you can now tag and route, prioritize, and filter community members based on their registered community email addresses. The email address for an author is displayed in the Author Panel in Care, accessible from both Agent View and Manage View. If you use the email address to create a tag, you can also use that tag to filter certain community members in the Manage View columns.
Learn more about tagging the author's email address.
\nWhile the email tag is interesting, I would much rather have care be able to pass along a community member's role. We utilize roles to identify if a member is a customer or partner and expedite the handling of their posts. Identifying via email address would be a much more complicated task.
","body@stringLength":"304","rawBody":"While the email tag is interesting, I would much rather have care be able to pass along a community member's role. We utilize roles to identify if a member is a customer or partner and expedite the handling of their posts. Identifying via email address would be a much more complicated task.
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