Blog Post
MarenJ
4 years agoKhoros Alumni (Retired)
Hi nunop , thanks for the question!
I just tested and confirmed that yes, using a custom CSAT survey question — instead of a pre-filled option from the list — will still trigger the list message format in WhatsApp.
A custom CSAT survey will be formatted just like it is in this image:
Hope this helps! Please let us know if you have any other questions at all.