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Release Notes & Updates

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Khoros Care Release Notes, week of February 21, 2022

Khoros Alumni (Retired)

4 years ago

Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features,...

Updated 10 months ago

Version 3.0

care

release notes

MarenJ

Khoros Alumni (Retired)

Joined January 07, 2021

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MeghaD

Khoros Alumni (Retired)

Joined March 01, 2021

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Release Notes & Updates

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MarenJ

Khoros Alumni (Retired)

4 years ago

Hi nunop , thanks for the question!

I just tested and confirmed that yes, using a custom CSAT survey question — instead of a pre-filled option from the list — will still trigger the list message format in WhatsApp.

A custom CSAT survey will be formatted just like it is in this image:

Hope this helps! Please let us know if you have any other questions at all.