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Release Notes
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Khoros Care Release Notes, week of January 10, 2022

MarenJ's avatar
MarenJ
Khoros Alumni (Retired)
3 years ago

Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system later in the week.

New Features

You found it. We fixed it.

  • When a language other than English was enabled for a Brand Messenger conversation in a Modern Chat theme, in some circumstances, the “Seen” or “Read” text was being displayed in English. This issue has been resolved.
  • Resolved an issue that caused text not to wrap properly in Community posts ingested into Care. 
  • Previously, when an agent responded natively to an Instagram private message, that same conversation in Care was not updated with that response; instead, a separate Instagram Brand Post was updated with the response multiple times. This has been resolved, and agents’ native responses to Instagram private messages are now ingested into the correct conversation in Care.
Updated 5 months ago
Version 2.0
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