Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system later in the week.
Table of Contents
New Features
Apple Business Chat verbiage update
Throughout Care, all references to “Apple Business Chat” have been updated to “Apple Messages for Business.”
System messages added to Secure Forms conversations
In the Care 146 Release, we added an enhancement to automatically create a new conversation when a customer responds to a Secure Form after the assigned agent has already closed the original conversation. In this release, when the new conversation is created, new system messages are now displayed on both the original conversation and the new conversation to indicate that the conversations are both associated with the same Secure Form. Each system message also includes a conversation ID link to the corresponding conversation.
Manage View
Mentions in Khoros Community conversations
In Khoros Community conversations, when entering a response in the field on the Respond tab of the Conversation Panel, users can now @mention the author or anyone else directly mentioned in the conversation.
You found it. We fixed it.
Care
- Previously, when a Twitter conversation included a link that contained an ampersand (&), the ampersand was incorrectly displayed as & in Care. Ampersands in these links are now displayed correctly.
Manage View
- Previously, when a user clicked on a post in a Manage View Post column to open the full conversation in the Conversation Panel, the incorrect conversation was displayed. The Conversation Panel now displays the correct conversation.
