Khoros Care Release Notes, week of October 17, 2022
Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system later in the week.
- New Features
- New Chinese (Simplified) language tag
- Secure Forms link expiration
- You found it. We fixed it.
- Care
- Manage View
New Features
New Chinese (Simplified) language tag
In the Care 142 Release, we rolled out the Chinese (Traditional) language tag. In this release, we’ve added the new Chinese (Simplified) language tag. This tag is now automatically applied to Simplified Chinese conversations.
Secure Forms link expiration
When configuring a Secure Form, you can now set the form link to expire after a specific amount of time. This adds an additional layer of security to the form, as you can no longer use the link to access the form after the link expires.
To set a link expiration time on a Secure Form:
- Sign in to Care as an Admin user and go to Settings > Admin > Developer > Forms.
- Open the form for which you want to set a link expiration time. Or, add a new form and then navigate to the Form Settings page by clicking the gear icon.
- Below Link Expiration Time, set the amount of time before the link expires by entering a number in the field and then selecting a unit of time (minutes, hours, or days). By default, the link expiration time is set to 24 hours.
Note: Setting a link expiration time is a required step. - Click Save.
You found it. We fixed it.
Care
- Previously, in Agent View, the Forms tab was displayed even when Secure Forms were disabled. The Form tab is now displayed only when Secure Forms are enabled.
- When translating to Traditional Chinese in Modern Chat, the “send” link contained an incorrect character. This link is now spelled correctly.
Manage View
- Previously, in Conversation columns, when you selected an agent’s name in the Assignment filter, the column was populated with additional items that did not meet the filter criteria. This has now been fixed to display items that are open and assigned to the agent based on the agent name selected.
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