Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features,...
Updated 7 months ago
Version 2.0
Blog Post
i_am_ryan to my knowledge you need to open a support ticket to enable private messaging to the community via Care. Please note that by doing so, all private messages to/from agents to be presented in care as well.
We had it turned on over a year ago and had it turned off shortly after. There are tips in the linked article on preparing for the change if you want to proceed.