Khoros Care Release Notes, week of September 19, 2022
Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system later in the week.
New Features
New Chinese (Traditional) Tag
The new Chinese (Traditional) language tag will now be automatically applied to Chinese conversations. In the future, this tag will allow for the development of new capabilities for Modern Chat, surveys, and welcome responses. A second language tag, Chinese (Simplified), is currently being developed and will be included in a future release.
YouTube Response Handles
When an agent claims a YouTube conversation, the handle for the responding YouTube account now auto-populates in the response window. This ensures that the responding agent no longer has to manually select the responding handle, and all moderation options are automatically available.
Note
Inadvertently, a feature was released that enforces the deactivation of users who haven't been active for 90 days or more. Users that have been deactivated due to the release of this feature must be reactivated and need to create a new password. We are working on a fix that will be deployed as soon as possible.
You found it. We fixed it.
Care
- Performance improvements have been made to the Push Next work queue configuration.
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