Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system later in the week.

New Features

Custom Validation for Secure Forms text elements

When creating a Secure Form, certain elements include the option to control input values by configuring maximum character length or minimum and maximum numerical values. With this release, we’ve added a Custom Validation field that lets you use Regex (regular expression) rules to further define which input values are accepted. 

The following elements now include a Custom Validation option:

• Short Text Input
• Long Text Input
• Number Input

Note: To use this option effectively, you should be familiar with writing regular expressions. Khoros does not guarantee validation for rules that are improperly formed. Refer to this resource for further information on regular expression patterns and syntax.

To add custom validation to an element:

1. While signed in as an Admin, go to Care Settings > Developer > Forms.
2. Click the Edit (pencil) icon to the right of an existing form or click +Add New Form to create a new one.
3. In the form builder, on the Form Elements tab, click Add Form Element and select a text input element (Short Text Input, Long Text Input, or Number Input).
4. In the Label Text field, enter a customer-facing name for the field.
5. Turn on the Custom Validation option.
6. In the Custom Validation text field, enter a valid Regex (regular expression) rule. In the example below, the rule checks for a 10-digit numerical input.
   
7. In the Validation Message text field, enter help text that describes the accepted input parameters to customers.
8. Click Save.

When a customer fills out a field that uses custom validation, the Submit button is disabled until the input matches the Regex rule’s requirements. The Validation Message appears in red text below the field and only disappears once the input is valid.

Manage View

Restricted My View

We've added a new "restricted view" option for Manage View users using "My View." Prior, agents with restricted queue access could use Manage View's "My View" to create new columns of their own design. Now, unless you have granted these agents the "Create" role in Manage View, they are NOT able to create new columns: they are restricted to the view(s) the Supervior has created for them, and to adding the system-generated Assigned to Me, Pending, and similar to their My View.

Enhanced Search

With this release, we' added the ability to search by URL using the Manage View "Quick-search." 

Care Analytics

Include Private Posts in Stream visualization 

With this release, we’ve added a new Include Private Posts option to the Stream visualization for the Incoming Posts and Incoming Conversations widgets.

By default, the Stream visualization for these widgets includes only public posts. To include private posts as well, select the Include Private Posts option.

Privacy considerations

When using this setting with a widget that displays on Monitor Walls, private posts may be visible to an unauthenticated audience. To prevent the exposure of PII data, you can create inbound content filter rules that redact sensitive information. 

When a post includes content that matches an inbound filter rule, the content is redacted and hidden, both in Agent View and in the stream visualization for applicable widgets.

You found it. We fixed it. 

Care

• Previously, when users changed their default language in Care and then viewed the Hide or Like options for a TikTok conversation, the text was displayed in the user’s previous default language. The text for these options is now displayed in the user’s current default language.