Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features,...
Updated 3 months ago
Version 1.0
Blog Post
When the feature first rolled out, each of our agents on all teams were able to successfully Block Author from Khoros 3 dot menu, then suddenly Block Author disappeard for ALL agents.
Khoros support is stating it is due to Allow Moderation not being enabled from the Approval Settings at the Team Setting level. It is my understanding that it is Not a Team Setting. What could have caused every agent to no longer have the option to Block Author appear in the conversation menu?
Thanks!