Blog Post
qweencass thanks for reaching out. I have check on our internal tracking ticket, and I see an update from today where Support was able to get on a call to further troubleshoot this issue. From the notes, it appears that the issue was identified as a security check (some type of popup) that was in place from your IT team, and the users had to explicitly allow external website access, which was the root cause. Once the users has provided the necessary permissions, it was confirmed that the images were loading and viewable for the affected agents.
Please check with your team and let us know if there are any other concerns, and our Support team will be able to help further to ensure continued use of the platform.