New Features
Case Portal: Enable community members to close their own cases
New notification setting options
Category Subscriptions
Performance improvements for communities using a Responsi...
Updated 6 months ago
Version 11.0
Blog Post
RyanMcClelland - Answers:
- Does the closure flow back to Salesforce?
Yes, using the "Close reasons" you configure for your workflow. - Who is listed as the closer or the case? (For reporting purposes)
Should be the customer, but SumantMa can confirm. - If a user closes their own case, can we restrict them from re-opening it, i.e. get them to create a new case?
I don't believe there is a way for them to re-open the case. Correct SumantMa?