New Features
Case Portal: Enable community members to close their own cases
New notification setting options
Category Subscriptions
Performance improvements for communities using a Responsi...
Updated 7 months ago
Version 11.0
Blog Post
- Yes, the closure will update Case status in Salesforce with value selected at the time of Case closure and as John mentioned, you can configure "Close reasons" as well.
- Customer will be listed as closer of the Case from portal.
- Yes, that's correct JohnD. There's no way to re-open a Case from portal unless configured via Connector customisations.