Community 20.10 brings several new Early Availability programs (Events, Content Syndication, Slack Integration) as well as Community Moderation support via Khoros Care Manage View.
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Updated 6 months ago
Version 9.0
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That'd help for sure allensmith81 - I went through a free coaching session some time ago and was told we were doing everything possible in the standard interface. Moderation actions (especially spam) take a lot of time from our staff.
One issue is that there's no way to hide spam messages in the quarantine. If it's legitimate spam, it just sits there. Hard to know where you've left off and likely that other people will waste time reviewing the same messages. As a workaround, we added a color on a role in Admin. When we ban a spammer, we also add the 'banned' role which colorizes their username in the quarantine. I then wrote a TamperMonkey script which collapses posts that have a colorized username. It works, but it's a browser-side hack.