Khoros Flow updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see these new features, they will be pushed to your instance soon.

• New Features
• Quick reply enhancements
• Empty Message trigger
• Public Message trigger
• You Found It. We Fixed It.

New Features

Quick reply enhancements

• This update enables accurate measurement of quick reply interactions, supports additional use cases such as tag application, and eliminates the need for workarounds. These improvements provide a consistent and optimal user experience across the platform, reducing the redesign efforts previously required by customers.

Empty Message trigger

• This newest trigger activates when a user sends an empty message, allowing for automated responses even in these scenarios. When selected in Flow, the right panel will display comments without additional settings, simplifying its use. The Empty Message trigger can be implemented both at the start of a Flow and within the context, ensuring comprehensive coverage for various interaction points. This feature aims to improve engagement and streamline communication management across all supported platforms.

Public Message trigger

• This is the newest trigger for the Flow bot, enhancing Instagram and Facebook integrations alongside the existing story reply/mention trigger. This feature allows brands to automatically respond to public comments on posts, reflecting the trend of engaging with influencers and followers directly in their DMs. It will streamline interactions and improve responsiveness to public engagements on brand posts and stories.

You Found It. We Fixed It.

• Previous Inactive icon for Rules corrected.
• Fixed dashboard crashes on opening flow/event dropdown.
• QR implementation has been removed for image, audio, and file replies.
• Added Flow triggering option for BMV2.
• QRs for Facebook Messenger now uses the value to continue conversation instead of the label.
• Selecting SAVE after training an Intent and navigating back to the flow where it is used, saves the model and does not show twice.
• Intent file names produced are cleaner and shorter when uploading the Intent export CSV.
• SAVE button does not disappear with larger Flow names.
• Dashboard crashing on switching languages is fixed.
• List Menu width is consistent for all the tabs in Rules Project.
• Value can be selected/deselected in Convert Dropdown Value according to the input. 
• Dynamic Reply is visible under the desired channel and the Header text is green in color.
• Switching between an Event and Flow, the Trigger Reply placeholder is always visible.
• Switching between languages in an Event or flow, the Value dropdown gets reset for both.