Flow updates do not require any downtime. This release has already been deployed. There is no expected impact to your operations until you configure the new features.
This release also includes Generative A.I. features, changes, or fixes.
New Features
Public Mention in Logs
Logs provide additional information to review, debug, and troubleshoot bot conversations. For each log, the user can view the interaction section, which provides detailed information about the activities taking place within each interaction. Previously, there was no clear distinction between public mentions and direct messages as the same text icons were used for both private and public comments.
Old icon
In this release, we have added the public mention, which is the @ icon, to clearly identify public mentions next to every interaction/comment made publicly.
Now, users can easily differentiate between the interactions and proceed accordingly.
New icon
Text Replies with Markdown Support
We are pleased to introduce markdown support for replies in your Flows, providing conversational designers with text formatting elements for their bots.
Markdown input
Markdown output
With this enhancement, you can:
- Format your text (bold, italics, headings, etc.)
- Insert hyperlinks
- Create ordered and unordered lists
- Generate nested lists for better organization
To use these features, simply include markdown syntax in your text. This functionality is currently available for our web-based bots, allowing for more structured and increasingly visually appealing communication with your customers.
You Found It. We Fixed It.
- The Mark entity list in the Intent section automatically closes when clicked outside of the added intent examples.
- We’ve fixed an issue in which the questions section disappeared in the Knowledge sources Q&A section.
- We’ve improved the alignment established against questions to answers in the Knowledge source section.
- We fixed the text color of the Flow web widget.
- Valid URLs added to a Flow no longer return an error.
