Table of Contents
Enhancements
Updates for changing persona in UI
Previously, you could select only from the pre-defined prompt templates in Flow to set up Personas for your Bot or Agent Assist. With this release, we’ve introduced the ability to use an external source for Bot and Agent Assist Personas.
By leveraging external sources, you can now align Personas more closely with your brand voice, business requirements, or specialized use cases, offering an improved and more personalized customer experience.
To enable this functionality, use the new field called Config Type under ORGANIZATIONS > Personas.
- By default, Config Type is set to Internal. You can select one of the prompt templates from the Prompt template drop-down menu.
- To use an external Persona source, select External from the Config Type drop-down menu and enter the URL containing the Persona details into the Url field.
Support triggering events in other languages from Code Actions
Previously, you could trigger events in other languages using Event Replies.
With this release, you can now achieve the same functionality using Code Actions.
Add the following to your code in Code Actions:
trigger("Change language", { language: "language preferred” })
If no language is specified, the conversations are continued in English.
You found it! We fixed it!
- Excel sheets now import successfully into Knowledge projects.
- When you sync languages, event triggers with a specific language selected retain their language setting instead of being reset to Current Language.
- When you switch to the secondary language, all events related to the language load successfully in the Events drop-down menu.
