Khoros K1, Care, Marketing, Flow Release notes

Khoros Care

Customer Experience Improvements

• TikTok Response Labeling Enhancement: Agent responses to TikTok conversations are now correctly identified in the conversation timeline, eliminating incorrect "External response" labels that caused confusion for agents
• Trustpilot Data Recovery: Backfilled missing Trustpilot reviews that failed to process during authentication issues, restoring complete customer review data
• Community User Avatar Handling: Fixed issue where Community users without profile pictures caused processing failures, ensuring all Community posts are properly delivered to Care
• Brand Messenger Chat Reliability: Resolved bot response delivery issues in Brand Messenger widget, ensuring consistent message arrival and improved error logging for customer interactions
• Social Media Authentication & Message Processing: Resolved authentication issues and improved message processing reliability for social media channels, ensuring consistent delivery of customer messages
• Message Processing Reliability: Improved retry mechanism for failed message processing, reducing message delivery failures

Performance & Scalability

• European Region Performance: Increased capacity in EU region to handle higher load during business hours, improving response times and system stability
• Proactive System Monitoring: Deployed comprehensive monitoring across US, EU, and APAC regions to validate core platform functionality including agent conversation handling, queue management, agent assist widgets, and dashboard access

Admin Console

• Change Log Navigation: Change Log has been released from Beta and is generally available.
• User Management Enhancements: Improved batch user processing and cache synchronization to prevent data loss during user management operations

Security & Platform Updates

• Security Enhancements: Deployed security fixes across multiple Care components:
• Analytics Dashboard: Critical security vulnerability patches
• Case Management Interface
• AI/ML Processing System
• Brand Messenger Chat Backend
• Publishing Interface: Latest security patches
• Messaging Authentication

Khoros Marketing

Platform Improvements

• Instance Management: Fixed server error that was preventing Marketing instance deprovisioning, improving platform lifecycle management
• User Moderation: Resolved issue preventing users from being banned in Marketing Inbox, restoring full moderation capabilities
• Stream Collections: Fixed deletion functionality for stream collections

Infrastructure & Performance

• Social Gateway Updates: Deployed infrastructure improvements for enhanced reliability and performance
• Advertising Metrics Processing: Improved reliability of advertising metrics data collection by introducing safeguards to prevent processing failures
• Notification System: Improved stability of the notification system
• Enhanced Security Protocols: Strengthened database security protocols as part of ongoing security compliance efforts

Khoros Flow

AI & Platform Upgrades

• Claude 4.5 AI Upgrade: Upgraded AI model from Claude Sonnet 3.5 to Claude Sonnet 4.5 in Flow, providing enhanced AI capabilities for improved customer interactions and automated responses

Integration Improvements

• WhatsApp Integration Upgrade: Updated WhatsApp channel integration to latest API version, improving message delivery reliability and media handling capabilities
• Care System Integration: Enhanced integration with Khoros Care to provide better tracking and visibility of customer cases across systems, enabling more seamless workflows between Flow and Care

Security & Stability

• Security Vulnerability Remediation: Addressed known security vulnerabilities across Flow platform including CVE-2019-10744 (lodash), CVE-2020-7610 (bson), CVE-2021-26707 (merge-deep), and others by upgrading to latest secure versions of system dependencies
• Message Processing Improvements: Increased message processing capacity to handle larger messages and attachments, improving reliability for customers sending rich media content
• System Connection Resilience: Improved system resilience to prevent service interruptions during network connectivity issues, ensuring consistent message processing

Monitoring & Operations

• Proactive Feature Monitoring: Implemented comprehensive monitoring for dashboard performance and bot response times with automated alerting
• Data Pipeline Optimization: Optimized data processing pipeline, significantly improving performance and reducing processing delays

Platform-Wide Updates

Security

• Comprehensive Security Fixes: Applied critical security updates across all Khoros products, including user interfaces and backend services

System Reliability

• Enhanced Error Handling: Improved system resilience with better error recovery mechanisms
• Deployment Process: Streamlined release processes for faster, more reliable updates