On January 28th 2020, Khoros suffered an attack on its Social Marketing platform. Below summarizes what happened, how Khoros contained the threat, and what we have done to safely restore our customer...
Updated 6 months ago
Version 5.0
Blog Post
A few questions:
- If you guys have identified the issue, why couldn't you resume operations for everyone but the accounts impacted?
- Why weren't we warned sooner that the platform was going to be suspended for over 24 hours?
- For those who need access to their publishing calendar, are you considered an offline mode?
- For those who run customer service departments out of Khoros Marketing, are you aware that when we have a team of social agents that we use this platform to avoid giving native access to our social accounts? I'm in one of our two biggest peaks of the season for customer service and we have clients that we can't assist. This goes just beyond disappointing Khoros' clients. This impacted the clients of our business in a way we can't ever make up to them.
- What steps are you taking to make sure this doesn't happen again? If this was the fault of the third-party app, how are you addressing this with the 3rd party app that caused the breach and making sure the others don't provide vulnerabilities?
- What steps are you taking to ensure a better communication process in the future before suspending operations?
I'm severely disappointed in the lack of communication before taking down the platform.