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Khoros Marketing now supports authenticator apps (Google, Microsoft, etc) for MFA

VivekG's avatar
VivekG
Khoros Alumni (Retired)
5 years ago

With our commitment to improving platform security as well as ease of use, we are excited to release the ability for you to use authenticator apps such as Google Authenticator, Microsoft Authenticator, etc for the verification codes needed to log in to Khoros Marketing.

While this is an optional feature, we strongly encourage users to take advantage of this to both increase account security and for the convenience it brings.

How to opt in to using an authenticator app

When you go to your user profile, you will see a new "Security" section. This is where you can opt in to and configure the ability to receive the multi-factor authentication verification codes via Authenticator apps (or SMS) instead of through email.

 

More detailed help documentation is available here.

Updated 5 months ago
Version 4.0
marketing
product updates
VivekG's avatar
Khoros Alumni (Retired)
Joined November 07, 2018
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  • Zach_Langbehn's avatar
    Zach_Langbehn
    Maven
    5 years ago

    Is it possible to enable multiple forms in case we do not have one of the authentication methods available?  (i.e. can we select both Authenticator App and E-mail) 

  • VivekG's avatar
    VivekG
    Khoros Alumni (Retired)
    5 years ago

    Zach_Langbehn Yes, you can enable multiple forms, but only one of them is active at a time. Whichever enabled method is "highest" in the list is the one that will be used. So for example, if you have email, SMS, and authenticator app enabled, the Khoros system will not send you a verification to your email or SMS because authenticator app supersedes those.