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Lithium Response: Making Measuring NPS and CSAT Even Easier

Khoros Alumni (Retired)

9 years ago

It’s almost 2017 and if you’re not measuring NPS (Net Promoter Score) and/or (CSAT) customer satisfaction (CSAT) – this needs to be your top priority for the New Year. We all know that there’s ...

Updated 7 months ago

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HeatherS

Khoros Alumni (Retired)

Joined October 09, 2012

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edgiansante

Expert

8 years ago

Thanks for sharing it!

Sorry if I mis-read but you said "Lithium already gives you an easy and effective way to measure both CSAT and NPS across Twitter and your online communities." and I tried to find a way to measure CSAT and or NPS in the dashboard like your screenshot via communities and couldn't find anything but info on the Value Analytics.

Am I missing something or going on the wrong posts? :)

Thanks