It’s almost 2017 and if you’re not measuring NPS (Net Promoter Score) and/or (CSAT) customer satisfaction (CSAT) – this needs to be your top priority for the New Year.
We all know that there’s ...
Updated 7 months ago
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edgiansante The NPS/CSAT survey is linked to twitter, so I'm guessing if you are trying to monitor this via a community that might be what the problem is? I know with our suite, a customer receives a survey via Twitter when the interaction is closed & that result is fed back in, if that makes sense?