Lithium Response: New Agent Performance Metrics Now Available

Social care agents – the unsung heroes of your organization – are on the digital frontlines of what is happening with your brand and have the best pulse of your customers.

At Lithium, we work hard every day to give social care agents the tools they need to help them do their job better, faster and more efficient.

In fact, we’re making it easier to manage agent efficiency with access to agent data on mobile and agent log in/log out data.

Lithium Response now features:

• Agent Performance on Mobile: You can now access agent performance anytime, anywhere. Lithium Response enables you to view Agent Performance widgets on your personal and shared dashboards on your mobile devices.
• Agent log in/log out data: Lithium Response now features three new columns to the Team Performance Export report:
  1. First Login Time: The date/time the agent first logged in to Lithium Response during the specified time range.
  2. Last Logout Time: The date/time the agent last logged out during the specified time range.
  3. Total Time Logged In (min): The total amount of time the agent was logged in to Lithium Response during the specified time range.

Check out the new features and let us know if they are helping you and your team of social care agents be more effective and efficient.

To dive even deeper via our Lithium Reach & Response Product Notes, click here.