Lithium Training Services is pleased to announce the immediate availability on Lithium Campus, https://community.khoros.com/t5/Khoros-Campus-Training/gh-p/campustraining, of a revised and refreshed version of its online course LSMM: Social Response for Agents. Intended for anyone who works with the Social Response software such as Agents, Administrators, and Supervisors, this 53-minute course introduces learners to the core concepts of:
- managing the Available Queue
- researching past and present conversations with an author
- interacting with customers on Twitter, Facebook, and Lithium Communities
- merging and splitting conversations
- assigning and escalating conversation to other teams and users
- using the KB and Templates to quickly and thoroughly respond to customer requests
- and best practices to help provide the best experience for your customers
Additionally, as part of another new Lithium Training feature, at the end of the course, we recommend role-appropriate next steps and courses that will help students learn more about Lithium products and best practices.
For questions about this course or any of the online or in-person course offerings, please contact education@lithium.com.
