All,
It’s Wednesday night and, as we’ve announced on the status.khoros.com page, we are delaying the expected go live of the Khoros Marketing platform until tomorrow morning.
We are keenly aware of the magnitude of this disruption to you and continue to work around the clock to restore you and your teams. At the same time, we cannot take shortcuts when it comes to your security -- in that, we are holding ourselves to the highest standards.
I cannot say it more plainly: the severity of our action matched the severity of the threat.
Our team has been working around the clock to complete comprehensive security protocols that we believe will put us in a position to keep you and your brand’s integrity safe. As of this evening, we have the site up internally and are testing exhaustively across our Engineering and Product teams. In parallel, our Support and Customer Success teams are documenting the workflows to get you back up and running successfully and securely tomorrow.
As painful as this incident has been, it is critical that we get this right. As I said in my last note, we take very seriously the trust you have placed in us, and as we are committed to a thoughtful and thorough resolution.
We will continue to share material information with you as we have it on status.khoros.com and on Atlas. Please look for an update tomorrow by 9:00 am CST on status.khoros.com with a more specific window on your service restoration.
Thank you.
Jack
