On the evening of Friday, February 7th, we suspended access to our Marketing platform. I wanted to share a little more color on the incident and the actions we’ve taken since.
The Friday incident ...
Updated 5 months ago
Version 3.0
Blog Post
Hi llucas and EricaL. Thank you for raising your hands regarding the Social Marketing mobile app. Login access to the mobile app has been reinstated for customers that use SSO for login.
At this time, for non-SSO customers, you can access the Social Marketing product through your mobile browser. While this does not support the Instagram mobile publishing workflow, this does grant you access to all the standard features and functionality you have on the desktop version.
Our engineering teams are working diligently to align recent security enhancements from our platform with the mobile app for non-SSO customers. We understand this has an impact on your publishing workflow and we greatly appreciate your patience and understanding.
In the meantime, I recommend subscribing to the Khoros Status Page for the most recent news and updates regarding products and the mobile app.