Due to the deprecation of X’s (formerly Twitter) v1.1 APIs, the current native NPS/CSAT feedback surveys will no longer function starting June 24. You can now configure your surveys using the new sel...
Published 6 months ago
Version 1.0
Blog Post
jmarston and katap - Currently those replies would not count towards your CSAT or NPS scores and could trigger a new conversation. I have raised a feature request on katap's behalf and will add your CSM WillR to this request for visibility. We can then update you directly if/when this behaviour changes, as i suspect you'd want.
Thanks for your question/feedback