Blog Post
SebastianR
5 months agoKhoros Staff
jmarston and katap - Currently those replies would not count towards your CSAT or NPS scores and could trigger a new conversation. I have raised a feature request on katap's behalf and will add your CSM WillR to this request for visibility. We can then update you directly if/when this behaviour changes, as i suspect you'd want.
Thanks for your question/feedback