On November 7th, Twitter announced a big change: Tweets could contain up to 280 characters to let their users express themselves better. Read Twitter's announcement for more details.
We knew this would be a critical improvement for our customers, so we started work on this immediately. We're excited to announce that we rolled out our support for Twitter 280 three days later, on the evening of November 10th. Now users can publish and reply in Inbox or Agent Inbox with 280 characters.
if you're Tweeting in a non-ASCII, multibyte language (Japanese, Chinese, Korean), two important notes here . First, the limit will stay at 140 characters. You can read more about Twitter's reasoning for that in Twitter's announcement, linked above. Second, we'll be implementing code from Twitter in the coming days that will "weigh" each multibyte character to more accurately assess when you've reached 140 characters. For now, we have to be a little less exact, so you may see some more errors on Tweets in multibyte languages while we're waiting to get this implemented.
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