In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. Your agents will see the updated UI when they log in ...
Updated 6 months ago
Version 4.0
Blog Post
Hi Support Looking at the supplied thread it seems we are not the only clients experiencing the eye strain problem since the change as can be seen in examples attached below. I do not feel referring me to a thread to make a comment is taking the problem seriously enough!! The extra eye strain is causing headaches and discomfort to your agents, do you understand the implications on agent morale when they have to endure this the whole day? Please prioritize this with your development team and get it sorted!