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Release Notes
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Update on Khoros Rebranding and Agent UI Refresh

SheetalK's avatar
SheetalK
Khoros Oracle
6 years ago
In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. Your agents will see the updated UI when they log in ...
Updated 7 months ago
Version 4.0
care
product updates
SheetalK's avatar
Khoros Oracle
Joined October 11, 2012
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sandy56006's avatar
sandy56006
Mentor
6 years ago

Hi SheetalK 

Any update on the feedback that you received. Because the UI is affecting our production as the agent are getting very uncomfortable due to the new UI causing eye strain. 

 

I hope this is considered as a complaint since it is very annoying to use the tool since the update.

 

Awaiting for a change in the UI

 

Please communicate the TAT for the changes to take place.

 

Thanks!