In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. Your agents will see the updated UI when they log in ...
Updated 7 months ago
Version 4.0
Blog Post
sandy56006 we have fixed a couple of rendering issues (related to internal notes and button on supervisor page) that will be out this week.
Our UX team has gathered the feedback so far, and is coordinating with a few more customers in order to make an informed decision and prioritize changes we need to make. Part of that investigation is also to determine any changes around the brightness effect.
As we finalize some decisions on what changes we plan to make, I will provide updates here along with any specific timelines.