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Wednesday Update #1 - Marketing Platform

JackB's avatar
JackB
Khoros Alumni (Retired)
5 years ago

As you know, we shut down access to the Khoros Marketing platform yesterday afternoon due to suspicious activity. 

For context, we helped a customer recover from a malicious social attack on Monday, which made us hyper-vigilant. On Tuesday, we became the target ourselves. We took swift and decisive action upon identifying the intrusion, taking the unprecedented step of shutting down access to the platform.

This was a difficult decision - we know that you depend on our platform - but we made the choice to err on the side of security.  

With the platform locked down, we conducted a thorough root cause analysis and we confirmed that an unauthorized third party exploited a vulnerability in our platform’s password reset code. The issue has been resolved. 

The issue directly impacted a small number of customers, and those who were affected have been contacted. For all other customers, your accounts were not impacted. 

We have worked through the night to complete our security protocols and continue to believe we will have your access restored by 10pm Central.


Thank you for your continued patience. We will continue to share material information with you as we have it on status.khoros.com and here, on Atlas.

Jack

 

Jack Blaha 

Chief Executive Officer

Updated 5 months ago
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