Upcoming Events
GenAI in Action: Best practices for GenAI in customer service
Thursday, Oct-17-2024 | 11am CT | 9am PT | 12pm ET | 5pm BST Two years since the launch of ChatGPT, this webinar will explore what customer service teams have learned about GenAI now that the initial hype has settled. Join us to stay one step ahead of the rapidly evolving AI customer support landscape. Join us to learn: The most common GenAI use cases for customer service Current GenAI adoption trends, priorities, and deployment tactics Future GenAI challenges and opportunities in customer serviceCommunity Learning Labs Session 4: Evaluating and selecting the right software vendor
Tuesday, Oct-22-2024 | 8am PT | 10am CT | 11am ET Join this eight-part webinar series as we break down the critical components of building a thriving online community. Strategic consultant Brian Oblinger will guide you through each step with best practices and practical examples. Come and learn from the very best in the community space! In session 4, learn about the RFP process, feature considerations, along with questions to ask and sources to consult when evaluating community software vendors.Community Works: How Cisco reimagined its product-focused community for customer success
Join this insightful Community Works webinar to discover how Cisco reimagined its product-focused community into a dynamic customer success hub, attracting over 1.8 million monthly visitors worldwide. Wednesday, Oct-30-2024 | 10am PT | 12pm CT | 1pm ET This webinar will explore: Proven strategies for transforminga product-focused community into a customer success hub Ways toleverage tech partnerships and innovative featuresfor increased engagement How Ciscoaligned internally for powerful cross-functional outcomesGenAI in Action: Maintaining knowledge to ensure GenAI governance, control, and safety
Thursday, Oct-31-2024 | 11am CT | 9am PT | 12pm ET | 5pm BST Brands are racing to deploy GenAI — but accuracy, security, and bias risks are a problem. This webinar explores how AI governance, knowledge management and orchestration can achieve high degrees of AI safety and control. Join us to learn: The role of knowledge management in maintaining safety and precision About GenAI vendors’ data and training policies The unwritten future of AI regulations and liabilityCommunity Learning Labs Session 5: Launching your community (Part 1)
Tuesday, Nov-05-2024 | 8am PT | 10am CT | 11am ET Join this eight-part webinar series as we break down the critical components of building a thriving online community. Strategic consultant Brian Oblinger will guide you through each step with best practices and practical examples. Come and learn from the very best in the community space! In session 5, Oblinger will walk through a community launch plan, governance structure and guidelines, and how to integrate systems.GenAI in Action: How a strong knowledge base fuels GenAI
Thursday, Nov-14-2024 | 11am CT | 9am PT | 12pm ET | 5pm BST AI chatbots used to be built manually — now GenAI builds bots instantly using brand “knowledge.” Join us to learn how to get started with your existing knowledge, what risks to consider, and why knowledge management is the future of AI. Join us to learn: How brand knowledge (FAQs, docs, forums, etc) powers chatbots The biggest knowledge opportunities and challenges New workflows for knowledge managementCommunity Learning Labs Session 6: Launching your community (Part 2)
Tuesday, Nov-19-2024 | 8am PT | 10am CT | 11am ET Join this eight-part webinar series as we break down the critical components of building a thriving online community. Strategic consultant Brian Oblinger will guide you through each step with best practices and practical examples. Come and learn from the very best in the community space! In session 6, learn how to hire and train community teams, implement an onboarding process, and execute plans for promotion.
