testqa
5 hours agoContributor
Ai moderation query
I've set up AI moderation at the board but still its not working? are there any other global setting that leads to this error?
To troubleshoot the issue with AI moderation not working after setup, ensure that you have followed the correct configuration steps. First, you must have AI Settings enabled and select models from Settings > AI Settings, as well as enable Spam Management from Settings > Moderation > Spam Management. If either of these is not set, the AI Moderation toggle will be disabled [1].
After confirming these initial settings, check if you have enabled AI Moderation and set a confidence threshold in the same Spam Management section [1]. Additionally, ensure that you have configured moderation styles for each content type in Settings > Moderation > Moderation Types, as this can affect how moderation is applied [1].
It is also important to verify that board-level settings are not conflicting with community-level settings. If AI moderation is not triggering on certain boards, ensure that the AI moderation toggle is enabled at the board level and that no roles are bypassing the moderation pipeline [3].
Finally, conduct tests with sample content to verify that the moderation workflows are functioning as expected. This includes posting borderline content to see if it triggers the expected moderation actions based on your configured thresholds [5].
If you have completed these steps and are still experiencing issues, consider reviewing the testing checklist for any overlooked prerequisites or settings [5].