Community works: How Zoom built a winning support strategy with its customer community

 

Thursday, Mar-20-2025 | 9am PT | 11am CT | 12pm ET

What’s the secret to building a high-impact customer community? For Zoom, the key to success is starting small and focusing on self-service support. 

In this live session, featuring Alexis Brown and Carla Almandoz, Zoom’s community team will break down:

• The step-by-step strategies behind their community growth
• The key metrics they track for success
• How their community is shaping the future of customer support