Khoros Care | Sync vs Async: How customers choose their experience

Check out our upcoming Async vs Sync webinar
now live on demand!

 

Determining how agents should interact with customers ultimately should be determined by the customer. 

In this webinar, we will discuss the different customer and agent experiences with asynchronous and synchronous conversation, as well as how to use automation to set customer expectations. 

You'll leave the webinar with an understanding of:

• Sync vs Async experiences for Customer, Agent & Brand
• How to handle, route, and tag for each experience
• The key differences in KPIS
• How Automation can assist in routing the right conversation to the right team
• Best Practices for Welcome & Suggested Response

Speakers:

Allison Fasching | Khoros Customer Solutions Director
Matthew Henry | Khoros Implementation Advisor

 

Get a head start with our recent blog, Synchronous vs Asynchronous Conversation Priorities.

We define asynchronous vs. synchronous, how to forecast staff, and be successful in each channel.