Check out our recent Care Advanced Analytics Tricks & Tips Webinar on-demand, as well as the resources mentioned
Where should you start with Advanced Care Analytics?
One of the things we love about Khoros Care is the robust reporting capabilities.
However, it can sometimes feel overwhelming with all the data and different customization options available at our fingertips.
During this 45 minute webinar, a Senior Khoros Learning Advisor will walk you through advanced tips & tricks for reporting on incoming volume, customer experience, and agent proficiency in Khoros Care Analytics.
You'll walk away knowing:
- How to use smart views to track sentiment and better understand tag trends/volume
- What the difference is between median and average SLA (TAR) and which to focus on
- How to analyze agent effectiveness through granular agent performance metrics
- Answers to your questions during a live Q&A
Speakers:
Macaully Shumate | Khoros
Senior Learning Advisor, Customer Education
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