I heard we are launching a new feature called CLM and AA, how does that work?
CLM, or Community Language Model, helps to make your community’s existing content searchable and usable for AI answers. It learns from the boards you select and updates as content changes, effectively creating a knowledge base that informs the AI's responses [4].
Answer Assist (AA) works in conjunction with CLM by monitoring new posts in selected boards. It checks whether a post is a real question and searches the CLM for relevant sources. When the confidence in the answer is high enough, AA posts an AI-generated answer with citations. If confidence is low, it can suggest community experts instead [4].
To effectively implement these features, it is recommended to follow a specific setup order: 1. Enable AI and confirm model defaults [4]. 2. Enable CLM and select Reference Boards (content sources) [4]. 3. Run a build and confirm ingestion is complete [4]. 4. Enable Answer Assist and select Target Boards (where answers should appear) [4]. 5. Post test questions and verify answers, citations, and expert suggestions [4].
This approach ensures that the AI operates effectively and provides accurate responses based on the content available in your community.
Citations
1
2
3
4