CLM, or Community Language Model, helps to make your community’s existing content searchable and usable for AI answers. It learns from the boards you select and updates as content changes, effectively creating a knowledge base that informs the AI's responses [4].
Answer Assist (AA) works in conjunction with CLM by monitoring new posts in selected boards. It checks whether a post is a real question and searches the CLM for relevant sources. When the confidence in the answer is high enough, AA posts an AI-generated answer with citations. If confidence is low, it can suggest community experts instead [4].
To effectively implement these features, it is recommended to follow a specific setup order: 1. Enable AI and confirm model defaults [4]. 2. Enable CLM and select Reference Boards (content sources) [4]. 3. Run a build and confirm ingestion is complete [4]. 4. Enable Answer Assist and select Target Boards (where answers should appear) [4]. 5. Post test questions and verify answers, citations, and expert suggestions [4].
This approach ensures that the AI operates effectively and provides accurate responses based on the content available in your community.