vimla's avatar
vimla
Contributor
11 years ago
Status:
Resolved

Forgot username or password?

Hi!

This is just a small thing but on the page where you sign in there is a link saying "Forgot username or password?" but, it only lets you change the password and the email doesn't tell me my username. I know that if I change password I automaticlly get logged in and can then see my username but in my case I knew the password but had forgotten my user name. 🙂 So, my suggestion is to change the link to "Forgot password?

 

Regards, Emma

4 Comments

  • JulieH's avatar
    JulieH
    Lithium Alumni (Retired)
    11 years ago

    Hi  vimla welcome to the Lithium Community!

     

    I just tested this, and the email I received included my username in the greeting:

     

    2014-11-19_1558.png

    If that wasn't the case for you, can you please email communityhelp@lithium.com and attach the email you received so we can investigate?

     

    Thanks!

     

     

  • vimla's avatar
    vimla
    Contributor
    11 years ago

    Hi!

    You are absolutly right, my mistake, I missed it.

     

    Thanks a lot for quick respons.

     

    //Emma

  • JulieH's avatar
    JulieH
    Lithium Alumni (Retired)
    11 years ago

    No problem at all! Don't hesitate to reach out if you have any other questions.

     

    Cheers,

  • TedV's avatar
    TedV
    Khoros Alumni (Retired)
    5 years ago
    Status changed:
    New
    to
    Resolved