Parshant's avatar
Parshant
Boss
7 years ago
Status:
Delivered

Notification issues in Lithosphere

I saw strange bug today on Lithosphere community as i am not getting any notification for any feeds.

https😕/lithosphere.lithium.com/t5/kudos/messagepage/board-id/studio/message-id/15536/tab/all-users

If you check above post, i have received 1 kudo from author on Monday morning.

But its not appearing in  my notification feeds page, see attached screenshot of feeds page as well.

I am not getting notification for the posts I have subscribed after Saturday. I have added one post in the community today morning and I am not getting any kind of new notifications for that as well, and i have not changed any of the settings in between. 

Don't know if its happening for others as well.

 

 

 

Potential Issue

6 Comments

Sort By
  • DanK's avatar
    DanK
    Boss
    7 years ago

    I have only received one notification since Saturday. I have subscribed to all discussion boards and idea exchanges in Community (not Jive) and SMM, Typically receive 10-20 notifications a day so something has definitely broken.

  • srujanayeruvaka's avatar
    srujanayeruvaka
    Champion
    7 years ago

    Hi,

    We have noticed this issue on our communities as well - we upgraded to 19.1 on Friday (2/15). Users have been complaining that notifications stopped since Saturday. Is this a known issue impacting all communities?

  • AndyK's avatar
    AndyK
    Khoros Alumni (Retired)
    7 years ago

    Thanks for flagging and apologies for the delay getting back to you. We are investigating the issue.

     

    Cheers,

    Andy