Beginner’s Guide to Atlas

Welcome to Atlas!

This is the place to learn and connect with digital pioneers and social business experts from around the industry - plus you'll find a wealth of resources and knowledge to get the most out of Khoros products and Atlas, the Khoros Community.

Quick Start Guide

Get registered
Find answers
Ask others for help or advice
Mark posts as solutions (and give kudos)

FAQs

Access

What areas of Atlas do all registered users have access to?
What areas of Atlas do customers and partners have access to?
How do I request elevated access to different areas of Atlas?

Support

How can I get help with technical aspects of a Khoros product?
I’m having issues logging into Atlas - who should I ask for help?

Training

Where can I find training materials for Khoros products?
How can I get one-on-one coaching for products?

Contributing

How can I help the community?
What is the Titans program?

Questions?

Where should I post if I have questions?
I’m stuck and I could use an assist.

Helpful Resources

Release Notes & Announcements

Tips & Ideas

Khoros Insights

Quick Start Guide

1) Get registered

On the Atlas homepage, you can register by clicking "Register" at the top right of the navigation bar, then creating a username and password and entering your email address (only used for community notifications).

2) Find answers

Use the search bar on the Atlas homepage to find answers to common Khoros product questions
You can also find some helpful resources in the Khoros Insights blog under the Discover tab at the top of the page.

3) Ask others for help or advice

(Customers and Partners only) Can’t find what you’re looking for? Visit any of the Discussions areas under the Help & Support tab in the top nav bar and click Create New Post to get some help.
Be sure to briefly review the Community Guidelines before posting.

4) Mark posts as solutions (and give kudos)

(Customers and Partners only) Don’t forget to use the thumbs-up button on helpful posts! If any solution was especially helpful, be sure to choose Accept As Solution at the bottom of the user’s reply.
That’s it! If you can, be sure to pay it forward by subscribing to boards where your knowledge might help others, so you can get e-mails to help you chime in on questions from other community members.

FAQs

Access

What areas of Atlas do all registered users have access to?
- Without customer/partner access, you can view product blogs and release notes for our products, as well as join webinars, and learn about our super user programs.

What areas of Atlas do customers and partners have access to?
- Customers and partners get exclusive access to help and advice from the smartest pros in customer experience, including Khoros experts and other helpful customers.

How do I request elevated access to different areas of Atlas?
- The fastest way to get elevated access is to email communityhelp@khoros.com to request additional access.

Support

How can I get help with technical aspects of a Khoros product?
- For help configuring technical aspects of the Khoros platform, or troubleshooting technical issues, please visit our Support Center.
- If perusing our product docs or asking in our forums doesn't yield an answer, please open a ticket in Case Portal by clicking your profile picture at the top right of the community and choosing "My Support Cases."

I’m having issues logging into Atlas - who should I ask for help?
- If you are having issues with Atlas itself, including difficulty logging in or being unable to view restricted articles or discussions, please email communityhelp@khoros.com to request assistance.

Training

Where can I find training materials for Khoros products?
- Atlas has a plethora of helpful guides for customers to make the most of our products.
  - To view video guides
    - Check out the Khoros Academy in the top navigation bar
    - (Customers only) Please request access from communityhelp@khoros.com
  - To view written materials
    - Check the Learn tab at the top to view product docs and see written learning resources.

How can I get one-on-one coaching for products?
- Product coaching is a great way to get one-on-one time with one of our helpful products experts. You can email us with a request at producteducation@khoros.com.

Contributing

How can I help the community?
- We’re so glad you want to share your knowledge to benefit others!
- The best way to contribute is by subscribing to boards where your expertise could help.
  - Visit the relevant board, then click the bell icon at the top right of the page (to the left of the gear icon, not the blue one).
  - You’ll be sent an occasional email letting you know when someone needs help.
  - Jump in, share your knowledge, then bask in the kudos and Accepted Solutions!

- What is the Titans program?
  - Titans are the best and brightest of our customer experience professionals. You'll notice them being the first to jump in and offer advice and insights for their peers.

Questions

Where should I post if I have questions?
- If you’ve already tried searching in the bar at the top and still can’t find an answer to your question, please create a post in one of the Discussions areas under the Help & Support tab.
- If you’re not sure where to post, try your best to find the most relevant area. Our team will make sure content ends up in the most appropriate location.