Beginner’s Guide to Atlas
Welcome to Atlas! This is the place to learn and connect with digital pioneers and social business experts from around the industry - plus you'll find a wealth of resources and knowledge to get the most out of Khoros products and Atlas, the Khoros Community. Quick Start Guide Get registered Find answers Ask others for help or advice Mark posts as solutions (and give kudos) FAQs Access What areas of Atlas do all registered users have access to? What areas of Atlas do customers and partners have access to? How do I request elevated access to different areas of Atlas? Support How can I get help with technical aspects of a Khoros product? I’m having issues logging into Atlas - who should I ask for help? Training Where can I find training materials for Khoros products? How can I get one-on-one coaching for products? Contributing How can I help the community? What is the Titans program? Questions? Where should I post if I have questions? I’m stuck and I could use an assist. Helpful Resources Release Notes & Announcements Khoros Care Khoros Communities - Aurora Khoros Communities - Classic Khoros Marketing Tips & Ideas Khoros Insights Quick Start Guide 1) Get registered On the Atlas homepage, you can register by clicking "Register" at the top right of the navigation bar, then creating a username and password and entering your email address (only used for community notifications). 2) Find answers Use the search bar on the Atlas homepage to find answers to common Khoros product questions You can also find some helpful resources in the Khoros Insights blog under the Discover tab at the top of the page. 3) Ask others for help or advice (Customers and Partners only) Can’t find what you’re looking for? Visit any of the Discussions areas under the Help & Support tab in the top nav bar and click Create New Post to get some help. Be sure to briefly review the Community Guidelines before posting. 4) Mark posts as solutions (and give kudos) (Customers and Partners only) Don’t forget to use the thumbs-up button on helpful posts! If any solution was especially helpful, be sure to choose Accept As Solution at the bottom of the user’s reply. That’s it! If you can, be sure to pay it forward by subscribing to boards where your knowledge might help others, so you can get e-mails to help you chime in on questions from other community members. FAQs Access What areas of Atlas do all registered users have access to? Without customer/partner access, you can view product blogs and release notes for our products, as well as join webinars, and learn about our super user programs. What areas of Atlas do customers and partners have access to? Customers and partners get exclusive access to help and advice from the s…5.1KViewsSign in to react to this post0CommentsAtlas Community Guidelines
Welcome to the Khoros Community, Atlas! The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Please remember that you may not share your registered account with any other individual, entity, or organization. Enterprise communities are created by business organizations for their customers, partners or other enthusiasts. While our community is aimed at Khoros customers and users, we welcome everyone with an interest in enterprise communities, as long as you observe these community rules: 1. Be respectful. Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive. 2. Be relevant. Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first. 3. Keep your word. Don't post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party. 4. Protect privacy - yours and others'. Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's (including contact information or any), or content that you receive in one-to-one communications, without the author's consent. 5. Remember, this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. By using these forums you agree to follow these rules as well as the full Terms of Service for the Khoros Community. We thank you, and your fellow community members thank you. The Khoros Logo and Khoros Employees You will notice that some community members have a Khoros logo next to their names, this means they are Khoros employees. Like you, they are members of the community around Khoros products, and we encourage them to share their knowledge and opinions here. Feedback & Ideas We want this to be the best community it c…ViewsSign in to react to this postCommentAtlas Suggestions Guidelines
We want this to be the best community it can possibly be. So let us know what you think, or how we can help improve your experience on Atlas, by sharing your ideas on the Atlas Suggestions idea board. We also encourage you to share any issues or potential bugs you spot on Atlas in in our idea exchange. We actively monitor this area for new suggestions and feedback. Before you get started, make sure you review the following information. Submitting Ideas Search for an existing Idea in the Idea Board Before creating a post, type a few key search terms in the search bar and look for similar posts. If you see an idea similar to your own, simply visit the post, give it a Like to indicate your support for the idea, and add any additional conversation or comments to the topic. (If you submit an idea that already exists, we will simply merge the ideas to ensure that conversations are richer.) Draft your new idea and submit it The more we know about your idea – who it’s for, the motivation behind it, and what the concept is - the more accurate we’ll be when it comes time to prioritize and size it. Be sure to include the following if possible: The Role: What type of user is the feature for? The Outcome: What is the problem that you are trying to solve or the outcome the user is hoping to accomplish? The Benefit: What is the overall value and importance of the feature? The Context: Any additional information like screenshots or examples from other products is always helpful Subscribe to idea boards and engage with other ideas You can subscribe to an Idea Exchange or even specific labels to be notified of new activity. Simply select the grey bell icon at the top right of the page under the navigation bar, and you’ll be notified of updates. Hint: Check your notification settings to ensure that you are notified when activity happens on ideas you care about. Status Definitions Below you will find a summary of what each status means. New Suggestion Brand new suggestions submitted by you and ready to be voted on. Suggestions can include recommendations for new features, areas, issues you noticed in the community, and more. Investigating Our team has seen the idea and is currently investigating the idea. An idea might remain in this status for several weeks depending on its complexity. Needs Info We need more information from the author around this idea, what/how/who will this benefit, or if you have an example for how this idea should or has been implemented. On the Roadmap Ideas will move from Investigating to On The Roadmap when they are actively being developed by our Community team. Declined While all ideas are appreciated and provide value, we are not able to deliver on all of them. Delivered The idea has been fully implemented on the community. Resolved If the suggestion was an issue or bug on Atlas…ViewsSign in to react to this postCommentsGuide to Atlas Ranks
Welcome to Atlas, your home for learning how to build the best customer experience possible. As a member of our community, you’ll be able to join discussions, ask questions, search for answers, and learn from resources - all of which will help you maximize your knowledge of the Khoros platform While you use the site, you may receive notifications about your Atlas rank increasing. This page describes what ranks are, how they tie into your community contributions, and where to view your rank progress. What are ranks? How do I increase my rank? How can I view my rank and badge progress? Frequently Asked Questions Bonus: How do I implement ranks in my own community? What are Atlas ranks? Your Atlas rank helps you understand how helpful your community contributions are relative to others Each rank on Atlas appears next to a user’s name and signifies their contributions to the community You can view these on a user’s profile page (including your own), as well as next to their name in any of their community contributions - like posts, replies, blogs, and so on Passive Ranks These ranks are available to members who participate passively via giving kudos or adding tags to content Member New members who have not yet made any contributions Visitor Users who have engaged at least once with posts via kudos or adding tags Watcher Users who have engaged a few times with posts via kudos or adding tags Observer Users who have engaged several times with posts via kudos or adding tags Learner Users who have engaged many times with posts via kudos or adding tags Surveyor Users who have engaged a whole lot with posts via kudos or adding tags Active Ranks These ranks are reserved for users who have posted helpful contributions, organized from least to greatest Beginner Tier Users who have created a post or reply at least once on Atlas Ranks: Contributor Strategist Tier Fairly knowledgeable and helpful, they have made many community contributions Ranks: Helper > Adept > Guide > Ace > Mentor > Expert (highest) Consultant Tier Known names on Atlas, they have a long history of helping out different users Ranks: Advisor > Maven > Leader > Genius (highest) Luminary Tier The most well-known and long-standing members, with numerous invaluable community contributions - other members aspire to be more like them Ranks: Director > Champion > Executive > Boss (highest) How do I increase my rank? Simply put, your rank increases as you help others. This can be achieved in two ways: 1) You contribute helpful content to the platform - for example: If you have a question for the…ViewsSign in to react to this postCommentsGetting the Most Out of Atlas
Feeling stuck with getting around Atlas, or just wanting to get the most value out of the platform as you can? Either way, no worries - we’ve got you covered! As you’ll see, the community can be a great resource if you just keep a few pointers in mind. Navigating the community Using search effectively Understanding content types Creating your first post Engaging with community members Exploring your profile Updating your profile Following content Navigating the community The top nav bar is your primary way of getting around Atlas from the top of the community. You can also navigate to related spaces and content within any sub-area using the right side bar that appears in that area. All areas that contain content are under categories - for example, “Learn” is a category that appears in the top nav bar. Areas under these categories can be forums, blogs, or other content types - for example, “About Atlas” is a knowledge base. (You'll learn more about these content types a bit further down.) Using search effectively If you’re looking for specific content within the community, you can click the magnifying glass at any time to search within the area you’re currently exploring on the community, or navigate to the top level of the community to search all community content. As you type terms in the search bar, you have ways to control how you see content. For example, if you only want to see posts that contain an exact phase, use quotation marks around that phrase. You’ll also see Suggested Posts appear below the search bar, which you can click to visit them. If you instead hit Enter on your keyboard, you’ll see the full list of search results, which you can narrow down using the filters at the left side of the page. Understanding content types Khoros communities have different content types, most of which you’ll find in the Atlas community. Here are some common ones you'll see: Forums are where you can converse with your peers about the topic of the board Blogs are where you can read the latest industry news and insights from Khoros and others Idea exchanges are where you can share ideas with Khoros for things you'd like to see improved, like features and content on Atlas Knowledge bases are where you can turn robust conversations into polished knowledge assets Events are where you can join a collection of community-hosted activities like webinars Creating your first post Got a question for the community? Khoros customers and business partners can create posts by logging into their Atlas account at the top right of the Atlas homepage and navigating to a discussion board. Once you’re there, click the “Create New Post” button and the message editor will appear. Add a subject and body text, plus any relevant images, videos, or attachments if necessary. Don’t forget to add any relevant tags to help other…ViewsSign in to react to this postCommentsReporting Inappropriate Content
We ask our users to be respectful and relevant when posting. Atlas relies on everyone in the community to report content that they find inappropriate. Reporting is anonymous, so other users can't tell who made the report. Any posts made on the community are able to be reported. If you have any questions regarding what is or isn’t inappropriate, please view our Khoros Community Terms of Service and Khoros Community Guidelines. How to flag inappropriate content. Click into a post you want to report Click the gear icon at the top right just under the navigation bar Select "Report" from the dropdown menu Give a brief description as to why you believe this post is inappropriate Click the "Report" button When something is reported, it’s not automatically taken down. Reported content is reviewed according to the community guidelines. If you have any questions, email us at [email protected].ViewsSign in to react to this postComments
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