Signing in to Iris AI and finding your way around
Applies to: Iris AI. Last reviewed: November 2026.
Iris AI runs in your web browser. There is nothing to install. This article covers how you get access, how to sign in, and how the workspace is laid out.
What you need
| Item | How you get it |
|---|---|
| Instance link | The web address of your private Iris AI workspace. Your Khoros Customer Success Manager sends it to you. |
| Sign-in for the first administrator | An invitation e-mail. Open the link in it and set your own password. |
| Sign-in for everyone else | An administrator invites each person from Admin > Users (see Adding your team in Iris AI: users, roles and teams). |
| Moving in from Khoros Care or Khoros Marketing | Your existing e-mail address and password work on the new link. If you use single sign-on (SSO), your Customer Success Manager connects it for you. |
Passwords are never sent by e-mail. If an invitation does not arrive, check your spam or quarantine folder, then ask your administrator to resend it.
Sign in
Open your instance link in a current version of Chrome, Edge, Safari or Firefox. Enter your e-mail address and password and select Sign In. If your organization uses single sign-on, select Sign in with Khoros SSO instead. If you forget your password, use Forgot password? on the sign-in page.
The Iris AI sign-in page
Find your way around
After you sign in, the main menu runs across the top of the screen. You see the areas your roles allow:
| Menu | What it is for |
|---|---|
| Analytics | Dashboards, reports and exports. See Iris AI Analytics, dashboards and the Supervisor console. |
| Agent | The live inbox where agents handle cases one at a time. See Handling conversations in the Iris AI Agent view. |
| Manage | A board of columns for watching several queues at once, and for bulk actions. |
| Supervisor | Real-time view of queues and agent workload for team leads. |
| Publisher | Planning and publishing posts to your social accounts. See Publishing to social with Iris AI Publisher. |
Open the Admin area
All configuration lives under Admin. Select your initials in the top-right corner and choose Admin. The same menu has Profile & Preferences, where each person sets their language, password and (for community teams) their Community user.
Admin has two tabs: Care (inbox, channels, routing, AI) and Marketing (publishing). Most of the setup for a community team is on the Care tab.
The Admin menu on the Care tab