Knowledge Base Article

About Aurora Mentions

Mentions enable members to call out other community members and community content within a post. Aurora supports two kinds of mentions:

Note: Product Mentions will be available in a future release.

With Member Mentions, community members can call out other members in their posts and invite them to join the conversation. You might mention a community member when you know they can answer a question or provide valuable insight into a thread. Or, you might just want to make sure they see it when you want to say thank you or give public praise.

Content Mentions enable community members to call out specific posts within the body of a post. Additionally, you can use Content Mentions to mention other places in the community, such as a specific category or board. It’s a way to quickly embed a link to other content in the community.

Mentions are supported in all content types and in replies/comments.

Member Mentions

Let’s say you want to thank a community member for a great post she made. Using the content editor, enter an “at” symbol (@) followed by her username. As you type, a pop-up menu appears with matching names and content. Select the appropriate name from the list.

After you’ve selected the name, the mentioned username is highlighted in blue and preceded by a person icon:

The mention is treated as a single item, so if you enter additional text anywhere inside of it, that text is cleared out and the username remains intact once you post. If you need to change the mention, you must delete it entirely to add a new one.

Here are a few more Member Mention features:

  • You can press the Escape key to exit out of the mention menu. (Any text you’ve entered before pressing Escape remains in your post as plain text.)
  • You see Member Mentions in search results and in Recent Content widgets.
  • You can type an apostrophe+s ('s) as well as other characters immediately after a Mention without breaking the Mention.

Content Mentions

Let’s say you’re responding to a forum topic and you want to link to another post that includes some helpful information. Using the content editor, enter the @ symbol.

Enter keywords in the subject or body of the message you want to link to.

Note: Members appear at the top of the suggestion list.

As you type, search results with messages matching that keyword organized by board type appear in the pop-up. You can enter multiple words in the mentions pop-up. When multiple words are entered, all words must be present in the subject and/or body. Special characters and spaces are supported in the mention.

When you select an item in the list, Aurora adds the subject of the post with a hyperlink, preceded by the board type icon, in the body of your message.

Press the Escape key to exit out of the mention suggestion list. (Any text you’ve entered before pressing Escape remains in your post as plain text.)

Mention notifications

When members are mentioned in posts, they are sent emails to let them know. The email uses the Member Mention notification email template. (If members are mentioned multiple times in a post, they are sent only one email.) Additionally, members mentioned in private forums (coming in a future release) that they cannot access will not receive notification emails.

When a member’s content is mentioned in posts, the member is also sent an email to let them know. The email uses the New Content Mention notification email template.

Mentions you receive are also shown in your community notifications (bell icon).

Related topics:

Updated 5 months ago
Version 8.0
    • LarryI's avatar
      LarryI
      Khoros Expert

      TillyCorless Not currently, we are actively discussing our plans internally for flood control limits and making them configurable within the admin panel. We will be tackling this one soon as a team.

  • LauraV's avatar
    LauraV
    Khoros Staff

    sleslie99 Sorry for the frustration! We do have flood controls in place for many actions across the community, including @mentions, to prevent spamming and abuse. The limit is configurable but is not designed to be a high number, so please contact Khoros Support and work with them to adjust your community's limit. 

    Another option for contacting these individuals is creating a broadcast message with a link to the appropriate post. Since broadcast messages can be created only by admins, this prevents any potential spamming.

  • I am trying to @mention new members and after literally 2 hours of work looking everyone up and getting their profiles ready I keep getting blocked from posting with an error indicating I have exceeded the allowed number of @mentions. UGHHHHH what is the limit it doesnt seem to say anywhere in the documentation. 

  • citizenelah , can you elaborate on what use-case you were trying to achieve when we had this conversation?

  • LarryI's avatar
    LarryI
    Khoros Expert

    Lief At this time, you can only mention specific members, content (posts, articles, etc.), and places (including groups).

    We have not added the ability to mention users of ranks, roles, or a group's members.  I'd like to hear more of your idea and use case, can you elaborate?

  • Sure think LauraV - I landed here because I was looking to see if there was a way to @mention any sort of group on community (by role, rank, group-hub-members?)

    I didn't find anything - if it sounds like the sort of Idea worth reviewing maybe I'll elaborate there.

  • LauraV's avatar
    LauraV
    Khoros Staff

    Lief – This was a mistake and has been corrected to jump to the right places within this article. Thank you for catching that!

  • @member and @content mention links above are sent to GoogleDocs.

    Can these be made public?