Aurora: Ban members from the community
Each member plays a crucial role in the community's growth and is responsible to behave appropriately to create a positive space where other members feel welcome, safe, and engaged. But in some cases, members act maliciously, violate the community guidelines, or are abusive in nature. To avoid such malicious behaviors in the community, Moderators and members with appropriate permissions can ban these members and prevent them from accessing the community. Before banning a member, consider their member history, not just a single action or post. You can temporarily or permanently ban members based on the impact caused. You can ban members using their profile information (username, user ID, and email address) and IP addresses. Use IP address bans as a last resort. IP addresses tend to be dynamic and if a banned member restarts their router, they can get out of the ban and another member may receive the ban. In the community, you can ban members in several ways: Create ban rule from the Manage Users dashboard Ban members from the Content Management dashboard Ban members from the members’ profile page Ban members from the content page Create Ban rule from the Manage Users dashboard Using a ban rule, you can ban single or multiple members from the community. From the Manage Users dashboard, you can create and view the list of ban rules in the community as shown below: To create a ban rule: Sign in to the community as an Admin or Moderator. Open the Account menu and go to Manage > Users. The Banned tab on the Manage Users page is displayed. Click Create Ban Rule. Specify any of the following fields: Username: Enter a member’s username. The entry can include * and ? wildcard characters to ban all members whose usernames match all or part of the username. Example 1: If you enter the username as “Jess*,” any member whose username begins with “Jess” followed by any character will be banned. Example 2: If you enter the username as “Je?s,” the "? " replaces only the single character. The usernames like "Jess," "Jeos," and other matching usernames will be banned. User ID: Enter member’s unique User ID. Email Address: Enter member’s email address. The entry can include * and ? wildcard characters to ban members whose email addresses match all or part of the email address. Example 1: Entering “*@test.com” bans members whose email address begins with any character followed by test.com. Example 2: Entering “Je?s@test.com” bans members with email addresses like “Jess@test.com,” “Jeos@test.com,” and other matching email addresses. IP Address: Enter member’s IP address. Note that other members who use the same IP address will also be banned. Match any of the above criteria: Select this checkbox to ban a member who meets any of the criteria listed above. Otherwise, the ban is in effect only if all criteria are met. In the Ban Actions drop-down menu, select the ban Duration. The duration can be temporary or permanent as required. To set a custom duration, select Custom from the drop-down menu and set the duration. (Optional) In Ban Reasons, specify the following reasons for the ban: Internal reason for ban: Only Admins and Moderators can see this reason. They can see this reason when they edit the ban rule. Public reason for ban: Enter the reason that the banned member can see when they fail to sign in to the community. Click Ban. The impacted members are banned and signed out from the community. Ban members from the Content Management dashboard On the Content Management dashboard, you can ban members from the Spam, Abuse, and Moderation tabs using the Options menu > Ban Member. Note that you can only ban one member at a time from the Content Management dashboard. Let’s say you saw malicious content on the Abuse tab and you want to ban the member who created the content. To ban the member: Sign in to your community as an Admin or Moderator. Open the Account menu and go to Manage > Moderation. Go to the Moderation tab where you can view the list of content reported as abuse. To ban a member, open the Options menu and click Ban Member. The Ban Member window opens where the member details are auto-populated: Add information to the fields and click Ban. The Member is banned and signed out from the community. Similarly, you can ban members from the Spam and Moderation tabs. Ban members from the member profile page To ban a member from the member’s profile page: Sign in to the community as an Admin. Go to the member’s profile page by clicking the member account you want to ban on the community. Open the Options menu and click Ban Member. The Ban Member window opens where the member details are auto-populated. Specify the fields and click Ban. The Member is banned and signed out from the community. To modify ban, open the Options menu and click Edit Ban. Ban members from the content page From the content page (forum discussions, blog posts, ideas, and knowledge base articles), you can ban the member who created the content as well as members who posted replies/comments to the content. To ban an author, go to the respective post, open the Options menu, and click Ban member. To ban a member from comments or replies section, go to the comment or reply posted by the member, open the Options menu, and click Ban Member.Aurora: Filter the Analytics Dashboard
Aurora Analytics enables you to filter data for more granular insights. You can filter based on: Roles Ranks New Topics Username Thread ID To add filters to your dashboard: Open the Account menu and select Analytics. On the dashboard page, select + Filter. Select a filter. Enter relevant values to filter. Select Add. The dashboard displays data for the selected filter. Let's look at an example of filtering data for specific roles. Assume that you want to view metrics and activities by Administrators for the "Products" category in your community for the last 30 days. To filter for this data: Change the scope to Products. Set the date range to Last 30 days. Select +Filter. Select Roles. Select Administrator from the menu. Select Add. The Dashboard displays metrics and activities by Administrators for the "Products" category for the last 30 days. Thread ID You can use this filter to view the metrics related to a particular thread or topic in your community. The Thread ID is the ID found at the end of the community URL. For example, in the below URL, "236502" is the Thread ID for a topic in the community: https://community.khoros.com/kb/supportinformation/khoros-cookies-datasheet-community-care-marketing-khoros-bot/236502 You can add this filter under Dashboard and Reports by selecting the Filter option. You can add more than one Thread ID to the filter. After you select Add, the dashboard displays the metrics for the added Thread IDs or, in other words, the topics with those Thread IDs. Related topics: About Dashboard Settings Scope Analytics data to specific place in the community Set date ranges and data comparison time frame for Aurora Analytics Dashboard Set the Trending Discussions options for Aurora Dashboard View metrics by content type Aurora Analytics Metric DefinitionsAurora: Manage Follow and Notification preferences for your account
You can manage your follow and notification preferences for the community. Open the Account menu, and then click My Settings. Click Follows & Notifications. The page is divided into different areas for managing your follows and notifications: Follows You can filter the items you follow by clicking the drop-down menu (by default, All is selected) and choosing from among All, Content, Boards, Categories, Groups, or Tags. Once you’ve chosen your filter, you can hover your cursor over the followed item you want to manage, click the options menu, and Unfollow. Email Notifications To adjust your email notification preferences, Get Email Notifications must be turned on in your settings. When this is enabled, additional settings (Receive email notifications when…) appear that enable you to indicate the desired cadence for receiving email notifications. For settings on which you’ve selected Daily Digest or Weekly Digest, applicable notifications are bundled and sent together in one daily or weekly email, respectively. Note: For the Edits are made to an article within a category or board I follow setting, email notifications are sent immediately for the For all edits (includes minor edits) and For all but minor edits options. All settings indicate the feature area of the community to which they apply, such as All boards or KB articles and blog posts. Settings related to content apply to all content that you follow in the area indicated. Notification Feature Area Options New content is posted All boards Never (default) Immediately Daily Digest Weekly Digest I am mentioned in a post All boards Never (default) Immediately Daily Digest Weekly Digest My content is mentioned in a post All boards Never (default) Immediately Daily Digest Weekly Digest I receive likes on my content All boards Never (default) Immediately Daily Digest Weekly Digest New content is posted using a tag I follow All boards Never (default) Immediately Daily Digest Weekly Digest New replies are added to a topic Forum discussions Never (default) Immediately Daily Digest Weekly Digest New threaded replies are added to a topic Forum discussions Never (default) Immediately Daily Digest Weekly Digest Content is marked as solved Forum discussions Never (default) Immediately Daily Digest Weekly Digest New comments are added KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Edits are made to an article KB articles Never (default) Immediately Daily Digest Weekly Digest Edits are made to an article within a category or board I follow KB articles Never (default) For all edits (includes minor edits) For all but minor edits I earn a new badge Member profile Never (default) Immediately Daily Digest Weekly Digest My case is created Case Portal Never (default) Immediately My case is updated Case Portal Never (default) Immediately Someone adds a comment to my case Case Portal Never (default) Immediately Workflow updates are made in places where I am an editor KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Workflow updates are made in places where I am a publisher KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Workflow updates are made to content I follow KB articles and blog posts Never (default) Immediately Daily Digest Weekly Digest Advanced Settings The following settings, which apply to both in-app (bell icon) and email notifications, enable you to personalize when you receive certain notifications. Select an option from the drop-down menu for each setting. Setting Options When I’m following a Forum Discussion, notify me about New topics and replies New topics only Send me notifications on posts I have already read Never Always Related topics: About the member Profile page Manage community preferences for your account Manage security settings for your accountAbout Aurora Email Notifications
As a community member, you receive email notifications for different types of activity across the community. To manage your email notification preferences, see Manage Follow and Notification preferences for your account. Email notification triggers Email notifications may be sent in a variety of situations. Some may require action while others may be purely informational. Below are descriptions of the notifications you may receive. More email notification types will be available in future releases. Community member notifications Content Workflow notifications Admin-only notifications Community member notifications Notification Description New Accepted Solution A post is marked as a solution on a topic a community member is following Accepted Solution Reminder Reminder to check answers on content and to mark applicable posts as solutions Answer Accepted as Solution A post is marked as a solution on a topic a community member created New Follow (Digest) Daily or weekly digest that provides updates from the community member’s followed content New Follow (Immediate) Immediate notification that provides updates based on the community member’s email notification settings Group Email Invitation Member or non-member is invited via email to join a Group Group Join Request Group owner is notified that someone has requested to join their closed Group Group Membership Accepted Community member is notified that they have been accepted into a Group Group Membership Denied Person is notified of being rejected entry into a Group. Group owners can add an optional description explaining the reason the person was rejected. Group Private Message Invitation Community member is invited to join a Group. They receive a private message invitation to join and an email notification for the new private message. New Private Message Community member receives a new private message in their Inbox Private Message Sent Admin is notified when a broadcast private message is delivered Private Community Invitation Person is invited to join the community by email and receives instructions on how to register via email New Like Community member receives a like on their content New Content Mention Community member’s content is mentioned by another user Member Mention Community member is mentioned by username by another person Email Address Change Confirmation Community member attempts to change their email address (non-SSO authentication) Forgot Password Community member begins the Forgot Password flow Confirm Registration When registered, community member confirms their email address in this notification to complete the registration process (non-SSO authentication) Email Verification Required to Publish Content Community member attempts to publish content when their email address is not verified Email Address Verification Community member requests the verification email to be resent Rank Change Community member achieves a new rank Event Email Invitation Member or non-member has been invited to an event Event Private Message Invitation Member or non-member is invited to an event. They receive a private message invitation and an email notification for the new private message. New Badge Community member is granted a new badge Content Workflow notifications Notification Description Edited Saved Draft Someone edited a saved draft in a place you follow. Submitted for Review Someone submitted a draft for review in a place you follow. Submitted for Publication Someone submitted a draft for publication in a place you follow. Recalled Draft Someone recalled a draft for publication in a place you follow. Schedule for Publication Someone scheduled a draft for publication in a place you follow. Return to Author Someone returned a draft to its author in a place you follow. Return for Review Someone returned a draft for review in a place you follow. Admin-only notifications Notification Description Abuse Report Notification Admin or moderator receives a report of abusive content, private messages, or member profiles. Related topics: About NotificationsAbout Aurora Page Templates
Designer provides many page templates you can use and customize to fit the needs of your community. Many of these fall into similar categories and therefore have similar widgets and out-of-the-box designs. Some are a bit more complex and apply to the community globally. Below is an index and description of these categories and individual page templates. While there are many page templates and widgets to choose from, much of the functionality is repeated throughout Designer. For more information on this functionality, see the following articles: Using Page Templates Create and arrange sections in a Page Template Getting Started with Widgets Community Home template The Community Home page template applies only to the homepage of your community. On this template, you can add any widgets you want members to see on the very first page they land on in the community. Commonly added widgets are: Recent Content Places Top Contributors Top Content Header & Footer template The global Header & Footer template is unique in that it applies across your entire community. It contains the site header—composed of the navigation bar, the breadcrumb trail, and the banner—and the site footer. For more information, see Header & Footer Configuration. Container Dashboard templates Container dashboard templates define how higher-level place landing pages appear to members of the community. The following dashboard templates fall into this category: Category Dashboard Group Dashboard These templates enable you to provide a look into what’s available to members of that container to read, follow, and comment on. Commonly added widgets are: Recent Content Category Information or Group Information Members Top Contributors Top Content Content Type Dashboard templates Content type dashboard templates define how content type landing pages appear to members of the community. The following dashboard templates fall into this category: Forum Dashboard Blog Dashboard Knowledge Base Dashboard Ideas Dashboard Event Dashboard These templates enable you to provide a look at what’s going on in a board (forum, blog, knowledge base, events board, ideas board). Commonly added widgets are: Recent Discussions or Recent Content Forum Information, Blog Information, Knowledge Base Information, Event Board Information, or Ideas Board Information Top Content Top Contributors Content type-specific widgets are not available on a different content type’s dashboard template. For instance, you cannot add a Recent Discussions widget to a Knowledge Base Dashboard or an Ideas widget to a Blog Dashboard. Content post templates Content post templates define how a particular piece of content looks to members. The following templates fall into this category: Forum Discussion Blog Post Knowledge Base Article Idea Event These page templates come out of the box with widgets that cannot be deleted because they contain the body of a top-level discussion, post, article, or idea or because they contain a space for commenting on a discussion, post, article, or idea. However, you can add other widgets to these templates. Commonly added widgets are: Featured Content Related Content Recent Discussions Content type-specific widgets are not available on a different content type’s post template. For instance, you cannot add a Recent Discussions widget to a Knowledge Base Article template. Member Profile template The Member Profile page template applies only to the Member Profile, which is what members see when they click another member’s username in the community. On this template, you can add any widgets you want that give information about the member being highlighted. This template comes out of the box with a member information widget that cannot be deleted. This widget contains the member’s username, rank, email address, join date, number of contributions, and number of likes. You can add other widgets to this template. Commonly added widgets are: Contributions Top Contributions Groups Featured Content Search Results Page template The Search Results Page template applies only to the page that appears when someone runs a search in your community. This page template includes the following four widgets out of the box that cannot be deleted: Search bar widget (with filters) Content Results widget (shows content matching the search query) People widget (shows people whose usernames match the search query) Places widget (shows places with names matching the search query) Note: If the search term does not match with a particular widget type, that widget is not displayed in Designer or in the community. For example, if no places match your query, the Places widget is not visible in Designer or on the Search Results page in the community. Refer to the table below to understand the capabilities and limitations of each section or widget on this page template. Note: While you can add widgets to the bottom of the column containing the People widget and the Places widget, you cannot add a new widget between these two widgets. You can also add new sections to this page template. These can be moved and deleted, and you can add Text/HTML widgets to them. Related topics: About Community site structure About Categories About Groups About Blogs About Forums About Knowledge Bases About Ideas About Events About the Aurora member Profile page About Aurora Search Refer to the Build Khoros Communities course for training on site design.Aurora: Send a broadcast message
If you have the Send broadcast private messages permission (see Permission descriptions), you can send a broadcast message. These messages are delivered as announcements, and those who receive one cannot see the rest of the recipient list (this is in contrast to multi-user private messages, in which the recipient list can be seen by all those who received it). Broadcast messages have a limit of 10,000 recipients. Refer to About the Inbox for more information about the Inbox. To send a broadcast message: Sign in to the community and click Inbox (envelope icon). In the left panel, click Create (pencil icon). On the Create New Message window, turn on the Send as a Broadcast Message option. In the To field, enter the username of the people to whom you want to send a message. When you start typing a name, search results related to that name display so that you can select the correct person from the list. In the Subject field, enter a subject for your message. Note: “Announcement” is appended to the beginning of all broadcast message subjects. In the content editor, enter your message. See About the Content Editor for more information. Click Send Message. You can view the sent messages in your Sent folder by clicking Inbox in the left panel and selecting Sent. To send a follow-up message from here, enter another response in the Reply… field. When someone receives a broadcast message, “Announcement” always precedes the subject given to the message. Additionally, a microphone icon displays at the bottom right of the sender’s avatar.About Following in Aurora
Following places, content, groups, comments, replies, and tags enables you to receive updates regarding those areas or features. For more information about how these types of follows function, review the sections below. Note: If you are the author of a particular discussion, blog post, article, idea, or event, you will automatically receive updates for that content. Additionally, if you comment on a particular piece of content, you will automatically receive updates for that content. When you receive a notification, a dot appears over the Notifications bell icon in the header anywhere in the community. Click this icon to see a list of your notifications. See About Notifications. You can also choose to receive email notifications. See About Email Notifications. Follow Places and Content Follow Boards and Content To follow a board (forum, knowledge base, blog, ideas, or events) or a specific discussion, blog post, article, idea, or event, go to that page and click Follow (bell icon) at the top right of your screen. A confirmation message is displayed. Follow a Category Go to the category you want to follow and click Follow (bell icon). On the Follow window, select one of the following: All Boards in this Category These Boards in this Category If you selected These Boards in this Category, you can select specific boards to follow. Note: If you selected All Boards in this Category, you are subscribed to any boards that are added to the category later. Click Follow. A confirmation message is displayed. Follow a Group To follow a group, go to that page and click Follow (bell icon) at the top right of your screen. A confirmation message is displayed. Follow a Comment or Reply To follow a comment or reply on an article, open the Options menu and then click Follow Comment or Follow Reply, respectively. A confirmation message is displayed. Follow a Tag Following tags enables you to follow specific keywords around the community or a particular board. Any time a piece of content is tagged with a tag you follow, you receive a notification. For example, maybe you want to follow all content tagged with “concerts.” Any time someone creates content and tags it with the “concerts” tag, based on your settings, you receive a notification regarding this content in the community or board. You can follow tags at both the community level and at lower levels based on the scope of the tag page you’re on. To follow a tag: On a piece of content with a tag you want to follow, click the tag. On that tag’s page, click Follow (bell icon). Note: Use the breadcrumbs to scope to the desired area by clicking its linked name before you click Follow. On the Follow window, select between Follow in this Board and Follow across the Community. Click Follow. A confirmation message is displayed. Unfollowing After you’ve chosen to follow boards, content, or categories, you can manage the items you follow in a number of ways: Manage Follow and Notification preferences for your account Unfollow Places and Content Unfollow a Comment or Reply Unfollow a Tag Unfollow Places and Content On the page for any category, group, board, or piece of content, click Unfollow (the icon is now a bell with a checkmark on it to indicate that you’re already following that place or content). For categories, you must either select to Unfollow the entire category or deselect checkboxes below These Boards in this Category to unfollow specific boards in that category. For groups, boards, and content, you do not need to perform additional actions to unfollow. In both cases, a confirmation message is displayed. Unfollow a Comment or Reply To unfollow a comment or reply on an article, open the Options menu and then click Unfollow Comment or Unfollow Reply, respectively. A confirmation message is displayed. Unfollow a Tag On the page for any tag you’re following, click Unfollow (the icon is a bell with a checkmark on it to indicate that you’re following that tag). If you want to unfollow the tag across the entire community, click the highest level link (e.g., “Tag: concerts”) after the community name in the breadcrumbs before unfollowing—otherwise, it will be scoped to a specific place. Once you’ve unfollowed, a confirmation message is displayed. Related topics: Manage Follow and Notification preferences for your account Configure Follow settings for the communityAurora Analytics Metric Definitions
This article provides definitions for all the metrics available in Aurora Analytics. Aurora Analytics approximates user behavior and therefore these metrics exclude almost all nonhuman requests (Web crawlers, robots, RSS feeds, REST API calls). About how Community visit metrics are calculated When viewing visits metrics, you might see small variants in the reported numbers. This is expected when you compare visits metric for a period within a month versus a sum of months in that period. The main reasons for these differences include: Overlapping visits across months "Visits" are defined as the number of unique user sessions. A session is defined as a group of interactions one user takes within a given time frame. Sessions time out in the case of 30-minute inactivity. Assume someone browsed through a community during the last hour of a month (Month-1) and continued browsing through the first hour of next month (Month-2). In this scenario: When we measure visits for Month 1, this session is counted as 1 visit. When we measure visits for Month 2, this session is counted as 1 visit. So, when you sum up visits for Month 1 and Month 2, you see 2 total visits, whereas, if you measure visits over the 2-month period, this session is counted as a single visit. Algorithm approximation "Visits" and "visitors" metrics are an approximation algorithm in their calculations. As such, there might be a 1-2% variance in the calculations. Elastic search documentation mentions that sometimes the variance could be up to 6%. Aurora Analytics metrics and definitions Widget/Metrics Definition Page Views A page view is counted each time a browser requests a page regardless of the device type or whether the page is cached. Page Views approximate user behavior and therefore exclude non-human requests (web crawlers, bots, RSS feeds, REST API calls). Page Views (Trend graph) Page Views trend graph is a line graph that shows how the Page Views are trending for the selected time frame. Visits A visit is one or more page views over time by a uniquely identified visitor. A cookie set in the browser identifies visitors (anonymous or registered), so if a visitor has cookies turned off, each page view counts as a new visit. The visit counter increments as soon as the visitor views any community page; the visit ends after 30 minutes of inactivity. After the 30-minute timeout, the next page view counts as a new visit. The Mobile Visits metric is a subset of the Visits metric and includes requests from mobile web browsers only. Unique Visitors The number of unique visitors over the specified time interval. When a visitor (registered or anonymous) views a page, the application looks for a visitor cookie. If no cookie is found, a new cookie is created, and the visitor counts as a new unique visitor. If a visitor cookie is found, the Unique Visitor counter is not incremented. If cookies are cleared after a visit, the next visit sets a new cookie and counts a new unique visitor. Since cookies are browser dependent, so are unique visitors. Users who access the community from different browsers count as a unique visitor. The Mobile Unique Visitors metric is a subset of the Unique Visitors metric and includes visitors who used mobile web browsers only over the specified time interval. Page Views/Visit The average number of Page Views per Visit for the time frame selected. Visits vs. Unique Visitors The trend of the number of visits to the community site against the number of unique visitors for the selected time frame. Visits by User Type The number of visits made by anonymous users and signed-in users. Anonymous users also refer to community members who have not logged in. Learn more about Visits by User Type. Visit Referrals The number of community visits that originated from specific URL domains. This metric helps you understand how much traffic is coming in from different search engines, social networks, or links on your company website. Completed Registrations The number of member registrations completed during the selected time period (excludes partial/abandoned registrations). A registration is considered complete when the visitor finishes the sign-up flow and is given a unique user ID. If the visitor leaves the sign-up flow before being granted their unique user ID, the registration is considered to be abandoned, and the completed registration counter is not incremented. If the community uses Single Sign On (SSO), Khoros increments the completed registration count the first time it receives an authentication token that contains a unique User ID. Partial Registrations The number of user registrations abandoned during the selected time period. Completed and Partial Registrations The line graph shows how the completed and partial registrations are trending over the selected time frame. DAU/MAU DAU (Daily Active Users) is the number of unique members who engage (at least one page view) with the community in a one-day window. MAU (Monthly Active Users) is the number of unique members who engage (at least one page view) with the community over a month or 30-day window. The ratio of DAU to MAU is the proportion of monthly active members who engage with the community in a single day window. Member Time on Site The Member Time metric indicates the total number of minutes from first page request to last page request for each visit of all registered members in your community during the date range of the report. Member time does not capture the time of actions, such as likes, unless the member requests a new page after the action. Nor does it include the last 30 minutes after the last page request before the session times out. Member time is calculated from the time of the first page request, such that a session that started at 11:50pm on day 1 and ending at 12:15am on day 2 is counted as member time for day 1. New vs. Returning Members New members are members who have never visited the community and are visiting for the first time. Returning members are members who have visited the community before. This line graph shows the trend of new and returning members over the selected time frame. Note that this widget will show data for the last 30 days only, irrespective of the selected date range. Depending on the time range you choose in the dashboard settings, you may get partial data or no data. New vs. Returning Anonymous Users When a user views the community without signing in, the community looks for cookies saved on their device. If there is no cookie present, then the user is treated as a New Anonymous User. If cookies are present, then the user is treated as a Returning Anonymous User. Since members can also view the community without signing in, they are also considered Anonymous. Note that this widget will show data for the last 30 days only, irrespective of the selected date range. Depending on the time range you choose in the dashboard settings, you may get partial data or no data. Forum This widget shows the engagement on the selected Place for the date range selected. Shows the number and trend line of the number of discussions created, number of likes received, number of replies for the time frame and selected Place. Click View Details for further insights. Blog This widget shows the engagement on the selected Blog for the date range selected. Shows the number and trend line of the number of posts created, number of likes received, and the number of comments for the time frame and selected Place. Click View Details for further insights. Knowledge Base This widget shows the engagement on the selected Knowledge Base for the date range selected. Shows the number and trend line of the number of articles created, number of likes received, and the number of comments for the time frame and selected Place. Click View Details for further insights. Places - Follows The total number of followers for the selected Place. Topics - Follows The total number of followers for the selected Content. Observing vs. Participating vs. Contributing This widget shows the engagement between members who are observing, participating and contributing in the community for the place and time frame selected. Observing members are those who have signed into the community and their engagement is limited only to viewing the contents. Participating members are those who reply or like posts in the community. Contributing members are those who create content or provide solutions in the community. Private Messages This widget shows the number of private messages sent, its trend line and the messages per conversation in the community for the time frame selected. Messages sent The number of private messages sent from the inbox by all the community members during the selected time frame. Messages sent (trend graph) The trend line graph showing the number of private messages sent from the inbox by all the community members during the selected time period. Discussions The number of Discussions in the selected Place during the selected time frame. Likes The number of likes received for the Discussions and replies in the selected Place during the selected time frame. Replies The number of replies received for the Discussions in the selected Place during the selected time frame. Engagement Shows the trend line for number of Discussions, likes, and replies in the Place during the selected time period in Forums Details. Shows the trend line for number of Blog posts, likes, and comments in the Place during the selected time period in Blogs Details. Shows the trend line for number of articles, likes, and replies in the Place during the selected time period in Knowledge Base Details. Shows the trend line for number of ideas, votes, and comments in the Place during the selected time period in Ideas Board Details. Time to First Reply The time taken (average) for Discussions in the selected Place to receive its first reply after it has been initially submitted. It is typically measured from the moment the Discussion is published to the moment someone replies to it. First Replies The total number of first comments on all the Discussions in the selected Place during the selected time frame. If for the selected time frame there are 10 Discussions in the selected Place, and only 4 have received a reply, then the total number of first replies is 4. If for the selected time frame there are 10 Discussions in the selected Place and only 1 Discussion has replies, even if that one Discussion has 5 total replies, the First Replies is 1. Marked As Solved The number of Discussion replies that are marked as an accepted solution for the selected Place and for the selected time frame. There is only 1 solution per Discussion. Marked As Solved Trend Shows the trend line for the number of replies that are marked as an accepted solution for the forums in the selected Place and for the selected time frame. Solutions Authored The number of solutions the member provided for a discussion Time to Solution The average time taken for the replies in Discussions for the selected Place to be marked as an accepted solution. It is measured from the moment the Discussion is posted until one of its replies is marked as an accepted solution. Solution Views A count of page views of Discussions with an accepted solution after the Discussion has had a reply marked as an accepted solution. Forum - Follows The total number of followers for the selected Forum during the time frame selected. Discussions - Follows The total number of followers for the Discussions in the selected Place during the time frame selected. New and Trending Discussions The total number of new Discussions and trending Discussions in the Forum selected during the selected time frame. The metric values for Trending Discussions depends on the minimum number of views set in the Engagement dashboard settings. Posts The number of blog posts in the selected Place during the selected time frame. Comments (for Blogs and Ideas) The number of comments the blog posts or Ideas in the selected Place received during the selected time frame. Articles The number of Knowledge Base articles in the selected Place during the selected time frame. Blog - Follows The total number of followers for the Blog in the selected Place during the time frame selected. Posts - Follows The total number of followers for the Blog posts in the selected Place during the time frame selected. Knowledge Base - Follows The total number of followers for the Knowledge Bases in the selected Place during the time frame selected. Article - Follows The total number of followers for the Knowledge Bases articles in the selected Place during the time frame selected. TTFR Time to First Reply TTFS Time to First Solution Helpful Votes The number of votes the Knowledge Base board or article received stating that they were helpful. Unhelpful Votes The number of votes the Knowledge Base board or article received stating that they were unhelpful. Members Joined The number of members who joined the Group. Members Left The number of members who left the Group. Invitations Sent The number of invitations sent to members to join the Group. Invitations Accepted The number of invitations that were accepted by members to join the Group. Ideas Snapshot (widget) This widget contains the metrics related to Ideas Board. The metrics are number of ideas, number of comments received, number of votes received during the selected time period for the Place selected. Ideas (Groups, Events and Members reports) Total number of ideas created during the selected time period for the selected Place. Votes Total number of votes received during the selected time period for the selected Place. Idea Votes (Members report) Total number of votes given by members during the selected time period for the selected Place. Idea Votes Given (Members report) Total number of votes given by members during the selected time period for the selected Place. Idea Votes Received (Members report) Total number of votes given to the member's ideas during the selected time period for the selected Place. Closed Total number of ideas closed during the selected time period for the selected Place. Completed Total number of ideas completed during the selected time period for the selected Place. Events (Groups, Events, and Members reports) The number of events in the selected Place during the selected time frame. RSVP-Attending (Groups, Events and Members reports) The number of members who RSVP'd 'yes' to the events in the selected Place during the selected time frame. RSVP-Interested (Groups, Events, and Members reports) The number of members who RSVP'd 'Interested' to the events in the selected Place during the selected time frame. Attended The number of members who attended the events in the selected Place during the selected time frame. Events Attendance (Members report) The number of members who attended the events in Groups for selected Place during the selected time frame. Events Attended (Members report) The number of events the member attended during the selected time frame. Events by type (widget) This widget shows engagement on events based on the event type (In-person, Online, and Hybrid). Lead-up to the Event (widget) This widget shows metrics on all the activities that occurred on the event before it started. Note: In Classic Analytics, a summation of all posts in the community (root topics and replies across discussion styles) is presented as the Posts metric in the Categories report. However, in Aurora Analytics, the root topics and replies across content types (Forums, KB, Blog, Ideas, and Events) are presented as specific/independent metrics, instead of adding them together and presenting as the Posts metric. Related topics: About Aurora Analytics Dashboard Settings Aurora Analytics ReportsAurora: Add co-authors to blog posts
Recognizing co-authors along with the main author is a way to acknowledge everyone who contributes to a piece of content and enhance the overall quality and credibility of the content. It also encourages collaboration and fosters a sense of community among contributors and readers. If you have the BlogAuthor or Admin role, you can add members as co-authors for published blog posts or to drafts. All co-authors automatically receive editing permissions for the blog post they are added to. After you publish the blog post, the author and the list of co-authors is displayed. You can also view these actions in the history view of the blog post Related topic: Remove co-authors from blog postsAurora: Manage Mentions permissions (admin)
As an admin, you can manage the permissions to allow members to @mention posts, members and places. The permission is enabled by default to all community members. To manage the ability for community members to use Mentions: Go to the Roles and Permissions page for the community. Beside Community Permissions Defaults, select Edit. In the left column, select Mentions. In the Mentions section, select Deny or Grant as required for Mention content, Mention places and Mention members. Unless you have specified different permissions for certain roles or levels below the community level (a category, group, or board), this selection affects all members of the community. Related topics: About Roles and Permissions Create a role Add members to roles Permission descriptions
