Aurora: Set up content filters
In addition to the default content filters provided in Aurora, you can create community-level content filters and configure them to perform the appropriate actions in the respective areas across the community. Also, you can add terms to the existing filters or edit filter information, as required. View content filters Admins and members with permission can access the Content Filters in the Moderation settings area (from the Settings > Features > Moderation). The Content Filters tab includes the default filters as shown below: The Content Filters tab lists: Filter Name: Name of the content filter. Action: The action the filter performs when the system finds it in the community. Actions can be Do not allow, Replace term, Check inline HTML and do not allow, and Take no action. Term Count: The number of terms defined for the filter. You can edit and add terms to the default filters or add a new filter. When the number of filters in the Content Filters tab exceeds 25, you can use the Filter by name field to quickly find the filter you want. Add filter To create a new content filter: Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Select Moderation. In the left column, selectContent Filters. Select Add Filter. Enter the Filter name. Select a Filter action: Do not allow Prevents members from posting content or replies, registering to the community, adding tags, updating profile information, and sending private messages till the filter term is removed. This more heavy-handed approach runs the risk of either challenging members to find a way to defeat it or alienating them. Replace term Replaces the offensive term with another term. This is the most common way of handling smut filter infractions. You can configure what term to replace words that match this filter in the Replacement term field. Check inline HTML and do not allow Prevents the members from posting anything that contains a filtered term after ignoring inline HTML. Take no action Does not take any action on filtered terms that appear across the community other than sending to the Manage Content > Abuse tab for moderator’s review If the Filter action is set as Replace term, in the Replace with field, specify the replacement term. The content filter replaces the filtered term with this replacement term. If you want to set term-level replacements, you can edit the terms after creating the filter. In Apply filter to field, select the areas where you want the filter to be applied. You can apply the filter to content, private messages and invitations, username, profile information, and tags. (Optional) If you want the filter to treat terms with diacritic marks the same as those without (for example, “chëēse” would be interpreted the same as “cheese”), turn on Ignore diacritics. In Terms to filter field, enter the terms you want to filter. Note that you can enter only one term per line. SelectAdd. The new filter is added to the list of content filters. You can edit the filter information and can add more terms to the filter. (Optional) For the Replace term filter action, if you want to add optional replacement terms for a certain term, open the Options menu for that term, select Edit, and enter an Optional replacement term. If you do not specify the Optional Replacement Term, the term is replaced with the default replacement term specified in the Replace with field.Aurora: Edit a content filter
From time to time, you may want to update a filter action, apply a filter to other areas, or add more terms to a filter. From the Content Filters tab, you can edit the default filters or existing filters. To edit a filter: Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Select Moderation. Go to the Content Filters tab. Open theOptions menu and select Edit. The filter page is displayed with the Filter Information and Terms sections. The Terms section lists the terms added to the filter along with their respective Optional Replacement Term, if configured: From the filters page, you can: Edit filter information Add terms to a filter Edit or remove terms Edit filter information From the filter page, click Edit Info and update the required fields. Note that you cannot edit the Filter Name. Add terms to a filter From the filters page, go to the Terms section and select Add Terms. In the Add Terms window, enter the terms you want to filter. You can enter only one term per line. If you do not specify the optional replacement term, the term is replaced with the default replacement term. Click Add. The new terms are added to the list. Edit terms Sometimes, for a term added in any filter with filter action set to Replace term, you might want to add an optional replacement term or edit an existing optional replacement term. Note that you can edit only the terms that belong to the filter with Replace term action and not for other filters actions such as Do not allow, Check inline HTML and do not allow, and Take no action. To edit a term: From the filters page, go to the Terms section and click Edit next to the term. In the Edit Term window, add or update the Optional replacement term and click Save. The content filter replaces the identified with the optional replacement term in the configured areas of the community. Note that the content filter does not replace the content that is already identified and replaced with the previous optional or default replacement term. Remove filters From the filters page, go to the Terms section and click Remove next to the term. Remove terms of the filter with Filter actions set to Do not allow, Check inline HTML and do not allow, or Take no action: From the filters page, go to the Terms section and click Closenext to the term.About Aurora content filters
Communities are meant to be a safe space where members should feel welcomed and engaged. Sometimes, members post objectionable content that may offend other members and negatively impact the community’s overall health. Objectionable content can include inappropriate language or any other terms you might not want to see in the community. Aurora offers content filters as part of its moderation tools to prevent objectionable content from appearing in posts, replies, tags, private messages, profile information, and member registration. When members use inappropriate words across the community, content filters identify them and prevent the content from being published or replacing the words with pre-defined replacement terms. In other cases, content filters just record the objectionable content posted across the community without taking any action. Content filters can also be used to ensure that the correct words are used across the community to improve content consistency. For example, you could create a content filter to replace old product names with the correct product name. Aurora includes several default filters that can be triggered when someone registers, posts, adds a tag, sends private messages, or updates their profile information. Default Filter Applies to Filter action Smut Posts and replies Prevents objectionable language from appearing in posts. Replaces offensive terms with neutral or slightly humorous ones, if configured to do so. Remember, you don’t want to prevent members from posting messages; you just want to keep the language clean. You may want to have your moderators keep an eye out for members who repeatedly use filtered language. Keyword Posts and replies Manages specific words or phrases. Content for this filter may include product and company names—both your own and those of competitors. When filtered keywords are used in content, moderators are notified. Optionally, the terms are replaced with more appropriate or the correct term. Login User signups (Registration page) Prevents people from registering to the community with an inappropriate username or profile info (system default action). Note: The Login filter is not applied if you are using an SSO implementation that passes the person’s username to the community. You must have a system on your side to deal with this situation. Tag Tags added in posts and replies Prevents members from tagging posts with objectionable words. Replaces with an alternate tag if configured to do so. You can add terms to these default filters or edit default filters as needed. You can also add new filters to perform these actions when the filter terms are identified in the community: Do not allow: Prevents members from posting content or replies, registering to the community, adding tags, updating profile information, and sending private messages till the filter term is removed. This more heavy-handed approach runs the risk of either challenging members to find a way to defeat it or alienating them. When filter term is identified, the following error message is displayed: Replace term: Replaces the offensive term with another term. This is the most common way of handling smut filter infractions. You can configure what term to replace words that match this filter in the Replacement term field. When the filter term is identified, it is replaced with the configured term after you post the content. Check inline HTML and do not allow: Prevents the members from posting anything that contains a filtered term after ignoring inline HTML. For example, the term “crap” written in inline html format, “c<b>r</b>a<br>p” in any new post is identified as the filter term after ignoring the inline html. Take no action: Does not take any action on the filtered terms that appear across the community, but records in Content Filters dashboard to notify moderators about these terms used across the community. Tip: Replacement terms are often a better management strategy versus preventing members from posting, as some people might take it as a personal challenge and invest tremendous effort in attempting to circumvent your filters. Another way these members may try to circumvent your filters is by using variations of banned words. For that reason, you may want to plan ahead for possible misspellings or other variations when creating your content filters. Note: Content filters are not case sensitive. For example, to filter for “Test,” “test,” and “TEST,” you need to enter only the term “test” while creating the filter.Aurora: Revoke a badge
As an admin, you may want to remove a badge if it was awarded in error or if you suspect that the member “gamed the system” to receive the badge. Note: To revoke badges, you must be assigned a role with theRevoke Badges permission granted. To revoke a badge: Go to the Member Profile of the member whose badge you want to revoke. At the top right of the page, click View All Badges. At the top right of the member badges screen, open the Settings (gear icon) menu. Click Manage Badges. Hover your cursor over the right side of the row of the badge you want to revoke. When the button appears, click Revoke. Revoked badges remain in the list on the Manage Badges window but are grayed out and displayed with a date indicator of when the badge was revoked. If you revoked a badge by mistake, you can hover your cursor over the right side of the revoked badge in the list and click Re-Grant. Related topics: About Badges and Badge Sets Delete badge sets and badgesAurora: Change your community's name and SEO information
If necessary, an admin can change the community’s name. They can also update SEO information. Open the Account menu and go toSettings > Community Structure. In the structure tree, in the row of the community level, select Settings (gear icon). On the Edit Community Info window: change the community name in the Community name field. enter or change SEO related information in the SEO title and SEO description. Select Save.Aurora: Featured Idea Statuses widget configuration
The Featured Idea Statuses widget displays the idea statuses you choose to feature and is available on the Ideas Dashboard page template. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. When members access the widget in the community, they can click the status name to view the All ideas page scoped to that status. Layout The Featured Idea Statuses widget includes the List and Card layouts. From the Edit Widget panel, select one of these options to change the layout. List The List layout gives you a simple view of the statuses featured in the widget along with the number of ideas (if chosen to be included) associated with each status. Card The Card layout showcases the idea’s status name in the center of the card with, if chosen to be included, the idea count of each status displayed above the status name. Configuration options List style The options in the List style section for List layouts are the following: Space: Uses whitespace to create space between items. Divide: Adds a horizontal line to divide items. Border: Creates a border that separates items into individual boxes. Widget title Enter a title to appear at the top of the widget. If the Visible only to screen readers toggle is on, the title is relayed only through screen readers. Edit Sample Featured Idea Statuses Click Edit Sample Content to open a window where you can select sample idea statuses to preview how the widget will look in the community. Click Add Status to add statuses you want to feature one by one. You can then reorder the content by grabbing it with your cursor and dragging it to the desired location. Note: The sample statuses you select here are not saved or published to the community. You must add the actual idea statuses you want to feature on the desired page in the community. There is no global source for adding places that would apply it to every instance of the widget. See Feature content, places, and idea statuses on a page. Click Preview to return to editing the widget. List item/Card elements List item elements and Card elements determine what information is included for each item in the widget. Turning off or on the toggles hides or shows the elements. In this case, you can turn on or off the indicator for the number of ideas with the Show idea count toggle. Number of items The Number of items slider enables you to indicate how many idea statuses can be displayed on the widget. More options Additional options are available at the bottom of the Edit Widget panel: Include "Show More" link adds a link to the bottom of the widget to enable visitors to display additional items once the Number of items has been reached. Optimize page-load time uses lazy loading to load images as the member scrolls down the page. Related topics: Feature content, places, and idea statuses on a pageAurora: Featured Places widget configuration
The Featured Places widget displays a list of places (KBs, forums, blogs, ideas boards, and/or event boards) in the community that you choose to feature. You can configure it to focus on top-level boards only or to present sub-places within those communities as nested items. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. Layout There are 2 layouts available for the Featured Places widget: List and Card. List style The List layout creates a vertical list of places, enabling members to identify and navigate to parts of your community quickly. Line items can include avatar images as well as descriptions, post totals, and more. There are 3 list styles available in the List layout: The Space list style divides items in the list using a blank space rather than a solid visual divider. The Divide list style adds a solid horizontal line between line items. The Border list style separates items in the list into separate sections. Card The Card layout showcases each place in a card and includes an expansion feature that opens an additional panel with any sub-places under each item. Cards can be configured by their Card Size and Card text alignment: The Card Size setting changes the overall size of the avatar and text so that it takes up more horizontal room in the card. You can choose between Medium and Large content sizes. The Card text alignment setting aligns text within each card. Aligning text to either the Left or Right places the text so that it hugs the side of the card; however, the avatar image (if selected) will center itself above the text. Configuration options Title You can enter a title for the widget to display at the top of the widget. If the Visible only to screen readers toggle is on, the title is relayed only through screen readers. Edit Sample Featured Places Click Edit Sample Content to open a window where you can select sample places to preview how the widget will look in the community. In the Places field, search for a place to add. You can then reorder a place by grabbing it with your cursor and dragging it to the desired location. Note: The sample places you select here will not be saved and published to the community. You must add the actual place you want to feature on the desired page in the community. There is no global source for adding places that would apply it to every instance of the widget. See Feature content, places, and idea statuses on a page. Click Previewto return to editing the widget. List item/Card elements List item elementsand Card elementsdetermine what information is included for each item in the widget. Turning off or on the toggles hides or shows the elements. List item/card element options include: Avatar (Card only): The place’s image. Description: The place’s description. Post count: The total number of posts in the place. Unread post count: The number of unread posts in the place. Most recent activity timestamp: The timestamp of the latest activity (in days) in the place. Lock Icon (Closed, hidden, and read only) (List only) Expand category children (Card only): An expandable section at the bottom of the card so you can view the category children. The Lead with drop-down menu in the List layout sets which element appears first in the widget for each item. The Max lines of description text slider available for both List and Card layouts sets the number of lines of description text to display for each item in the widget. Number of places The Number of places slider sets the number of places that appear in the widget before the Show More link appears. The List layout includes a slider for the Number of category children. If the value of this slider is greater than 0, child places are displayed as nested objects under the parent. More options Additional options are available in the More options section: The Include "Show More" Links toggle turns on the Show More feature if the number of places exceeds the value of the Number of places slider. The Optimize page-load time toggle turns on the lazy loader, which loads images as the member scrolls down the page, shortening the initial page load time. Related topics: Feature content, places, and idea statuses on a pageAurora: Featured Content widget configuration
The Featured Content widget displays posts from blogs, knowledge bases, forums, and/or ideas boards within your community that you choose to feature. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. Layout The Featured Content widget includes three layout styles: Detailed List, List, and Card. From the Edit Widget panel, select any of these three options to change the layout. Each layout has its own set of unique options, which are explained in List Item/Card Elements. Detailed List The Detailed List layout features a smaller thumbnail accompanied by the item's title, various elements, and a preview of its content. List The List layout gives you a simple, minimalistic view of the items featured in the widget. You can see the title as well as any elements toggled on in the List Item Elements area of the Edit Widget panel. Card The Card layout showcases the item's image, providing a visually appealing summary of your featured content. Configuration Options List Style There are 3 available options in the List style section for the Detailed List and List layouts: Space: Uses whitespace to create space between items. Divide: Adds a horizontal line to divide items. Border: Creates a border that separates items into individual boxes. Title Enter a title to appear at the top of the widget. If the Visible only to screen readers toggle is on, the title is relayed only through screen readers. Edit Sample Featured Content Click Edit Sample Content to open a window where you can select sample content to preview how the widget will look in the community. In the Content field, search for sample content to add to the preview. You can then reorder the content by grabbing it with your cursor and dragging it to the desired location. Note: The sample content you select here will not be saved and published to the community. You must add the actual content you want to feature on the desired page in the community. There is no global source for adding content that would apply it to every instance of the widget. See Feature content, places, and idea statuses on a page. Click Previewto return to editing the widget. Number of Items The Number of Items slider gives you control over the number of items displayed on the initial page load before the Show More option appears. List Item/Card Elements List item elementsandCard elementsdetermine what information is included for each item in the widget. Turning off or on the toggles hides or shows the elements. These elements include: Author: The author's name. Author Rank: The rank of the author. Body preview/teaser: Preview text for the content. Media Preview: A preview of any media included in the content. Like/Vote Count: A total number of likes or votes the content has received. Reply Count: The number of replies to the content. Tags: Any tag(s) associated with the content. Timestamp: The time and date the content was published. Place:The category or board of the content. View count: The total number of views the content has received. Solved Badge (Discussions only): A badge indicating whether the content has been marked solved. Time to Read (Blogs only): An indicator of the length of time the average person will take to read the content. Unread Messages Indicator: (DetailedList) The total number of unread posts or comments on the content (for example, "1 unread"). Centered Card Content: (Card) Center text on the card. The Lead with drop-down menu lets you display the item author's Avatar, discussion style Icon, or None, along with the item in the widget. More options Additional options are available at the bottom of the Edit Widget panel: Include "Show More" Link adds a link to the bottom of the widget to enable visitors to display additional items once the Number of items has been reached. Optimize page-load time uses lazy loading to load images as the member scrolls down the page. Related topics: Feature content, places, and idea statuses on a pageAurora: Feature content, places, and idea statuses on a page
In many Aurora communities, people who are not admins and therefore have no access to Designer may need to edit featured content and featured places on a particular page. With the Edit items in list widgets permission enabled for their associated role, a member can go right to the page where they want to add featured items and add content, places, or idea statuses using the Edit Featured Content, Edit Featured Places, or Edit Featured Idea Statuses button. By default, community members with the Group Owner or Group Curator role are granted the Edit items in list widgets permission. An admin must have first added the widget from Designer on a particular page template. From then on, members with the appropriate permissions can edit the featured items as desired at any time on the pages tied to that template. When admins add the widget in Designer, they can preview how it will look within the community using sample content. Because some pages in your community may benefit from different featured content, places, or idea statuses, the sample content added in Designer is not published to the community.You must go to the page in the community where you want to feature content, places, or idea statuses and add them there.Featured content is decided on each individual instance of the widget. Note:Currently, there is no way to draw featured content, places, or idea statuses from a global source. Be sure to update the featured widget on every page where you place it. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. Feature content Go to the page in the community where you want to feature content. Locate the Edit Featured Content area and click the button. In the Content field, search for content to add. You can then reorder the content by grabbing it with your cursor and dragging it to the desired location. Click Save to commit your changes and return to the page. Feature places Go to the page in the community where you want to feature places. Locate the Edit Featured Places area and click the button. In the Places field, search for places to add. You can then reorder a place by grabbing it with your cursor and dragging it to the desired location. Click Save to commit your changes and return to the page. Feature idea statuses Go to the Ideas Dashboard page in the community where you want to feature idea statuses. Locate the Edit Featured Idea Statuses area and click the button. Click Add Status as many times as necessary to add the idea statuses you want to feature. (Optional) Reorder the statuses by grabbing them with your cursor and dragging them to the desired location. Click Save to commit your changes and return to the page. Related topics: Configure the Featured Content widget Configure the Featured Places widget Configure the Featured Idea Statuses widget Permission descriptions About roles and permissions
