Knowledge Base Article

About Inbox privacy

While you and your administrators cannot turn off your ability to use the Inbox, there are some actions you can take to personalize and privatize the experience. One such way is muting. In future releases, more options will be available.

Mute conversations

You can mute conversations in your inbox to avoid receiving notifications for them. This can be useful if there is an extensive conversation occurring and you do not need to view every update but may still need to reference the conversation.

To mute a conversation:

  1. Go to the Inbox.
  2. Select the conversation you want to mute.
  3. Open the Options (three dots) menu and select Mute (for one-on-one conversations) or Mute Group (for group conversations). 

Note: You can unmute a conversation at any time by opening the Options menu again on the conversation and selecting Unmute or Unmute Group.

In muted conversations, you still receive new messages—you just do not receive in-app or email notifications when you receive the messages. Muted conversations appear under the Inbox tab and Muted tab with a slashed-out bell icon below the timestamp of the message.

Published 21 days ago
Version 1.0
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