About Aurora community languages
Reaching all your customers and enabling them to connect with each other is important regardless of the languages they speak. That’s why we offer the ability to translate your Aurora communities and email notifications into many different languages. The following languages are currently supported: Dutch (Netherlands) nl-NL English (United States) en-US French fr-FR German de-DE Italian it-IT Japanese ja-JP Polish pl-PL Portuguese (Brazil) pt-BR Portuguese (Portugal) pt-PT Russian ru-RU Spanish (Spain) es-ES To make any of these languages available to your members, refer toEnable languages in your community. Note: More languages will be available in future releases. Community members can update their Community language in standard communities or their Email language in localized communities in their member profile preferences. To learn more about the Localized Communities feature in which you can create segments of the community aimed at users of a particular language, refer to About Localized Communities, Create and map a localized category, and Configure localized category settings.Aurora: Manage member account details
As your community grows, members may need help editing their usernames, email addresses, passwords, or SSO IDs, and admins may need to quickly adjust members’ assigned roles as requirements change across the community. With the Manage Members feature, admins and your company’s support team can edit these details within the admin area of Aurora. Note: To use this feature, your role must have theManage roles and bans in admin & member profiles permission granted. Note: At this time, you cannot see a member's IP address until after they are banned. Refer to Review members banned from the community to learn how to view banned members' IP addresses. To edit existing member account details: Open the Account menu. Go to Settings > Users > Manage Users. In the Manage Members area, enter the Username or User ID (ID number or member profile URL) of an existing member. When you start typing a username, you can select the appropriate one from the list. On the Manage Member window, update the following as needed: Username Email address Note: If the existing email address has not been verified by the member, you can select the Mark email as verified checkbox to complete verification. If you change the email address here, it is automatically verified in the community. New password Roles (SSO members only)SSO ID Note: Be sure to update this field only when necessary, such as when SSO ID conflicts arise. Otherwise, the member may inadvertently create new accounts upon sign-in. SelectSave.Knowledge Base Article content widget configuration
The Knowledge Base Article template contains the Knowledge Base Article content widget that houses the body of an article. While you cannot delete this widget, you can modify some of its features to customize the community experience. Page item elements Date: Shows the date on which the article was published (September 3, 2024) or how long ago it was published (3 days ago) depending on your settings. Versions: A badge displays the version of the article. Helpfulness: Shows the “Was this article helpful?” section with sentiment emojis below the article. Guide navigation: In the left panel, shows the table of contents for the knowledge base guide where this article lives (see About KB Guides). Display contributors as None: No contributors are shown. Link: Select the View Contributors link to open contributors in another window. Detailed panel: The list of contributors shows below the article. Related topics: About Knowledge Bases About KB Guides Guides widget configurationPreview published URL
Members who have access to the workflow page of an article,can preview the published URL (the final URL when published) on the workflow page of the draft. They can share this URL with others, who might need to link to this article when it’s published. To view the URL when the artilce or blog post is the in draft state: Open the draft of the article or blog post. Open the Options menu. Select Copy Published URL. The URL will be copied to your clipboard.Aurora: Create test accounts for troubleshooting
You may want to create test accounts to troubleshoot issues or test features in your community. Creating these accounts using the Add New Members feature gives you a secure way to quickly resolve issues your community members encounter without disrupting their experience. To create a test account: Open the Account menu. Go to Settings > Users > Manage Users. In the Add New Members area, click Add Member. On the Add Member window, enter the following information: Username Email address (automatically verified in the community) Password Roles (Optional) If you want to apply roles and settings from an existing account, turn on the Inherit roles and settings from existing member toggle and enter the Username or User ID of the account with the settings you want the new account to use. Select Create Member. Now you can use this account to sign in to the community.About Content permissions
You can adjust permissions related to content at the community, container (category & group), and board level. Some permissions are set to Deny by default while others are set to Grant by default. At the container level and the board level, permission defaults and role permissions are inherited from the parent level. In those cases, the Inherit button is displayed in green to indicate that the permission was set to Grant at the parent level or red to indicate that the permission was set to Deny at the parent level. As an admin, you can manage these permissions. To manage content-related permission defaults at the community level: Note: To manage this permission at a lower level, go to the [Place] Permissions page and edit the permission defaults for that level. To manage this permission for a particular role, go to the [Place] Permissions page at the desired level of the community and edit the permissions of the individual roles. Go to the Roles and Permissions page for the community. Beside Community Permissions Defaults, select Edit. Review permissions in the following areas: Blogs Content Events Ideas Knowledge Bases Select Deny or Grant as required. Unless you have specified different permissions for certain roles or levels below the community level (a category, group, or board), these selections affect all members of the community. Content permissions While Forum permissions are granted by the Content permissions, Blogs, Event Boards, Ideas boards, and Knowledge Bases have distinct permission sections for content type-specific tasks. The Content permissions are provided for general content access and tasks and relate to all content types. Follow the links in the table below to learn more about the tasks granted by these permissions. Permission Default Related permissions in content type sections Read discussions and content Grant Blogs: Read posts and Read comments Ideas: Read ideas and comments Reply to discussions and content Grant Blogs: Comment on posts Events: Comment on events Ideas: Comment on ideas Knowledge Bases: Comment on articles Start discussions and new content Grant Blogs: Start new posts Events: Post new events Ideas: Post new ideas Knowledge Bases: Create, edit, publish, and manage articles Edit own posts Deny Blogs: Edit own published posts Events: Edit own events Ideas: Manage ideas and comments Knowledge Bases: Edit own published articles Edit any post Deny Blogs: Edit any published post Events: Edit all events Ideas: Manage ideas and comments Knowledge Bases: Edit any published article Move content Deny Blogs: Manage any posts and Manage own posts Delete own post Deny Blogs: Manage own posts Events: Delete own events Knowledge Bases: Delete own articles Delete any post Deny Blogs: Manage any posts Events: Delete all events Ideas: Manage ideas and comments Upload file attachments Deny Embed external content Grant Use simple HTML in posts Grant Use advanced HTML in posts Deny Use full HTML in posts Deny Make content read only Deny Post read-only content Deny Bypass moderation Deny Blogs: Bypass comment moderation Events: Bypass comment moderation Ideas: Bypass moderation Knowledge Bases: Bypass comment moderation Related topics: About Aurora Community site structure About Aurora Content TypesAdd structured Guides
Use this method to create a structured Guide with Chapters and Articles inside the Chapters. Go to the Manage Content page. Select the knowledge base board where the widget was added. Select the Guides tab > Type > Guides. Select Add Guides.A window opens to add the guide. Enter a Title for the guide. Select Add. The guide is added. Open the Options menu (3 dots) near the title of the guide. Select Add Chapters. Enter a Title for the chapter. Select Add. Below is an example of two empty chapters in the guide. Select Add Articles (plus icon). Search for and add articles to the Chapters. You can refine your search by switching between Knowledge Base and Community. Here is an example of an article in a chapter: Add an article directly to a Guide Select Add Articles (plus icon). Search for and add articles to the guides. You can refine your search by switching between Knowledge Base and Community. In our example, we have added 2 chapters and an article to the guide we created: View the Guide Go to the knowledge base board in the community. You can see the manually-sorted articles on the knowledge base board. Select the title of the guide to open the guide on the page. You can see the guide with articles organized under chapters. Select the title of the chapters and articles displayed on the left panel to navigate through the guide. Related topics: About KB Guides Add Manually-sorted Guides Guides widget configuration General actions on KB Guides, Chapters, and Articles CRUD Action audit logsAdd KB Guides with manually-sorted articles
Use this method when you prefer a simple list of articles sorted in a specific order on a knowledge base board without the need for a guide-like structure. Add articles Go to the Manage Content page. Select the knowledge base board where the widget was added. Select the Guides tab > Type > Manually-sorted Articles. Select Add Articles. A window to add articles opens with the options to choose the order in which you want the articles from the knowledge base board to appear. You can also reorder the articles later. In our example, we choose to order them by recency. (Optional) Drag and drop articles to reorder them. Clear the existing Guide To clear the existing list and start fresh to create a new KB Guide: Go to the Manage Content page. Select the knowledge base board where the widget was added. Select the Guides tab > Type > Manually-sorted Articles. The list of articles is displayed. Select Clear List. A window to confirm your action appears. Select Clear. The list is now cleared and the guide is deleted. View the Guide Go to the knowledge base board in the community. You can see the manually-sorted articles on the knowledge base board. Select the title of the guide to open the guide on the page. You can see the guide with the manually-sorted articles. Select the title of the articles displayed on the left panel to navigate through the guide. Related topics: About KB Guides Add structured KB Guides Guides widget configuration General actions on KB Guides, Chapters, and Articles CRUD Action audit logsAudit Read, Update, and Delete (CRUD) actions
Administrators can have a comprehensive audit logging for all Create, Read, Update, and Delete (CRUD) actions on KB Guides. The following actions will be recorded in the audit log: Guides: Added, moved, deleted, and reordered Chapters: Added, moved, deleted, and reordered within/to Guides Articles: Added, moved, deleted, and reordered within/to chapters or Guides Additionally, audit logs will cover actions taken on Manually-sorted articles, including: Adding Articles Clearing the List Reordering Articles You can access the audit logs from Settings > System > Audit logs Related topics: About KB Guides Adding KB Guides Guides widget configuration General actions on KB Guides, Chapters, and ArticlesAdd KB Guides
KB Guides can only be added to a knowledge base board. Prerequisites Members with the Create, edit, publish, and manage articles permission on the knowledge base board can add a KB Guide to it. Add the Guides widget to the Knowledge Base Dashboard template associated with the knowledge base where you want to add the KB Guides. Add KB Guides There are 2 two methods in which you can organize articles: Add a structured Guide with Chapters and Articles inside the Chapters. Add a simple list of articles sorted in a specific order on a knowledge base board without the need for a Guide-like structure. Related topics: About KB Guides Add structured KB Guides Add Manually-sorted Guides Guides widget article General actions on KB Guides, Chapters, and Articles CRUD Action audit logs
